Purpose

This study aims to systematically review the literature on the use of customer value for the evaluation of inter-organizational performance, with a wide perspective embracing different contexts and settings.

Design/methodology/approach

Searching within the Scopus and ISI Web of Science databases, a systematic literature review has been conducted analyzing 41 papers published between 1991 and 2020.

Findings

Categorization of customer value and inter-organizational performance measures were developed and the main differences among different settings were discussed.

Practical implications

The results presented in this study may be helpful for practitioners and managers who, in the completion of their activities, have to maintain strong and frequent relationships with other organizations. In fact, practitioners and managers interested in enhancing customer value and measuring inter-organizational performance may find an innovative perspective linking the two dimensions. They could find the categorizations presented in this study as a starting point for developing a performance evaluation framework suitable for evaluating their present business relationships. In fact, the categorizations provide a panorama of how scholars have measured until now inter-organizational performance through customer value, and therefore, they could choose the measures more appropriate for their situation.

Originality/value

No systematic literature review of the use of customer value for assessing inter-organizational performance has previously been undertaken, especially considering different settings.

中文翻译：

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通过客户价值评估组织间绩效：文献综述

目的

这项研究旨在系统地回顾有关使用客户价值来评估组织间绩效的文献，其广泛视角涵盖了不同的背景和环境。

设计/方法/方法

在Scopus和ISI Web of Science数据库中进行搜索，对1991年至2020年之间发表的41篇论文进行了系统的文献综述。

发现

制定了客户价值分类和组织间绩效衡量标准，并讨论了不同设置之间的主要差异。

实际影响

这项研究中提出的结果可能对从业者和管理者有帮助，他们在完成活动时必须与其他组织保持牢固和频繁的关系。实际上，对提高客户价值和衡量组织间绩效感兴趣的从业人员和管理人员可能会发现将这两个方面联系在一起的创新观点。他们可以找到本研究中提出的分类，作为开发适合评估其当前业务关系的绩效评估框架的起点。实际上，这些分类提供了学者至今如何通过客户价值衡量组织间绩效的全景图，因此，他们可以根据自己的情况选择更合适的衡量标准。

创意/价值

以前尚未进行过系统的文献回顾，以评估使用客户价值来评估组织间的绩效，特别是考虑到不同的环境。