This study elucidates the responses of shelters and their adaptations to the COVID-19 pandemic, and the effects on their services to victims of violence, as well as how shelter managers assess the situation for victims, including changes in the rates and character of the violence observed by the shelters. A web-based survey was distributed twice to all Norwegian shelters (N = 46): first during the lockdown in spring 2020 and second during the relaxation of infection control measures in summer 2020. The shelters in Norway remained open during the COVID-19 pandemic. The majority saw a reduction in the number of requests during the lockdown, while the rates returned to normal when the strictest infection control measures were lifted. They expressed concern about the decline in requests during the lockdown as well as the well-being of some groups, such as victims from ethnic minority backgrounds, children, and victims with additional challenges. A majority of the shelters did not report changes in the content of the requests. Nevertheless, a third of them had observed instances of the virus and/or infection control measures being used by perpetrators as part of the violence and coercive control strategies. The shelters in Norway, as an integrated part of the welfare state, in general seem to have met the needs of their clients during the pandemic. Yet, the study revealed important inequalities and deficiencies in access to services for some groups, and in the general support and recognition by authorities of the shelters.

本研究阐明了避难所的反应及其对 COVID-19 大流行的适应，以及它们对暴力受害者服务的影响，以及避难所管理者如何评估受害者的情况，包括暴力发生率和性质的变化由避难所观察。向所有挪威避难所分发了两次基于网络的调查（N = 46)：首先是在 2020 年春季的封锁期间，其次是在 2020 年夏季放松感染控制措施期间。在 COVID-19 大流行期间，挪威的避难所仍然开放。大多数人在封锁期间看到请求数量有所减少，而在解除最严格的感染控制措施后，请求数量又恢复了正常。他们对封锁期间请求的减少以及某些群体的福祉表示担忧，例如少数民族背景的受害者、儿童和面临额外挑战的受害者。大多数避难所没有报告请求内容的变化。尽管如此，其中三分之一的人观察到犯罪者将病毒和/或感染控制措施用作暴力和强制控制策略的一部分。挪威的避难所作为福利国家的一个组成部分，总的来说似乎在大流行期间满足了客户的需求。然而，该研究揭示了一些群体在获得服务方面以及在庇护所当局的普遍支持和认可方面存在严重的不平等和不足。