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An integrated socio-technical enterprise modelling: A scenario of healthcare system analysis and design
Journal of Industrial Information Integration ( IF 10.4 ) Pub Date : 2021-04-02 , DOI: 10.1016/j.jii.2021.100221
Amjad Fayoumi , Richard Williams

One of the crucial issues facing enterprise modelling (EM) practices is that EM is considered technical, and rarely or never has a social focus. Social aspects referred to here are the soft aspects of the organisation that lead to organic organisation development (communication, collaboration, culture, skills and personal goals). There are many EM approaches and enterprise architecture frameworks were proposed recently. These cover different enterprise aspects, perspectives, artefacts and models with different qualities and levels of details. Yet, the imperative determination has overlaid the declarative exploration in EM as a necessity of the design effort. Rethinking the assumptions underlying EM should bring a new and different understanding on how EM can be tackled within the enterprise, in particular the joint development and optimisation of socio-technical systems. This paper discusses EM from a socio-technical systems (STS) perspective, and towards forming a new model of EM that is driven from STS theory and combined with STS practices. Then proposes a conceptual integrated model that incorporates the new concepts of STS toward building an EM framework for balanced socio-technical joint development and optimisation. The approach is illustrated in a scenario from healthcare industry. A combination between modelling and STS practices proved powerful for holistic IT modernisation, future work discussed toward the end of the paper.



中文翻译:

集成的社会技术企业建模:医疗保健系统分析和设计方案

企业建模(EM)实践面临的关键问题之一是EM被认为是技术性的,很少或从来没有关注社会。这里提到的社会方面是导致组织有机发展的组织的软性方面(沟通,协作,文化,技能和个人目标)。最近有许多EM方法和企业体系结构框架被提出。这些内容涵盖具有不同质量和详细程度的不同企业方面,观点,人工制品和模型。然而,作为设计工作的必要性,当务之急的决定已经覆盖了EM中的声明式探索。重新思考EM的基本假设应该对如何在企业内部解决EM带来新的和不同的理解,特别是社会技术系统的联合开发和优化。本文从社会技术系统(STS)的角度讨论了EM,并朝着形成一种由STS理论驱动并结合STS实践的新EM模型进行了讨论。然后提出了一个概念整合模型,该模型将STS的新概念纳入其中,以建立用于平衡社会技术联合开发和优化的EM框架。该方法在医疗保健行业的场景中得到了说明。事实证明,建模和STS实践的结合对于整体IT现代化具有强大的作用,在本文结尾处讨论了未来的工作。然后提出了一个概念整合模型,该模型将STS的新概念纳入其中,以建立用于平衡社会技术联合开发和优化的EM框架。该方法在医疗保健行业的场景中得到了说明。事实证明,建模和STS实践的结合对于整体IT现代化具有强大的作用,在本文结尾处讨论了未来的工作。然后,提出了一个概念整合模型,该模型将STS的新概念纳入其中,以建立用于平衡社会技术联合开发和优化的EM框架。该方法在医疗保健行业的场景中得到了说明。事实证明,建模和STS实践的结合对于整体IT现代化具有强大的作用,在本文结尾处讨论了未来的工作。

更新日期:2021-04-15
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