In post-conflict societies, individuals often respond negatively to the prosocial behaviors of their former opponents. To identify forms of intergroup apology that facilitate positive reactions to offers of intergroup help, three experiments (N = 698) were conducted in the post-conflict context of Kosovo that involved offering help to participants following their exposure to different types of apologies for past misconduct. The results indicated that participants attributed greater prosocial motives to offers of help from an outgroup member (i.e., former opponent) and were more willing to accept such help when an outgroup member issued the apology (i.e., interpersonal apology) or when outgroup members supported the apology (i.e., normatively supported or normative apology) than when offered by an institution, when rejected by the majority of outgroup members, or when no information about the apology was provided. Beyond that, participants felt more at peace with the outgroup and were more willing to interact with outgroup members following apologies in the interpersonal and normative apology conditions than in the other experimental conditions. Overall, the participants' willingness to humanize outgroup members explained the observed effects. This article discusses the theoretical and practical implications of these findings for intergroup help and literature on intergroup relations.

在冲突后的社会中，个人经常会对前对手的亲社会行为做出消极反应。为了确定便于群体间的帮助下，三个实验提供积极的反应，群体间的道歉形式（ñ = 698）是在科索沃冲突后的情况下进行的，涉及在参与者因过去的不当行为而遭受不同类型的道歉之后向他们提供帮助。结果表明，参与者将更大的亲社会动机归因于外联成员（即前对手）的帮助，并且在外联成员发出道歉（即人际道歉）或外联成员支持时，更愿意接受此类帮助。道歉（即规范性道歉或规范性道歉），而不是机构提供的道歉，大多数外来成员拒绝的道歉或没有提供有关道歉的信息的情况。除此之外，与其他实验条件相比，在人际和规范性道歉条件下的道歉之后，参与者更愿意与外部群体和平相处，并且更愿意与外部成员互动。总体而言，参与者愿意使外来成员人性化的原因解释了观察到的效果。本文讨论了这些发现对团体间帮助和团体间关系文献的理论和实践意义。