ABSTRACT

This study concentrates on the relationship between tourism spending and satisfaction during crisis time, investigating the effect of satisfaction on different quantiles of the tourism expenditure distribution for Italian tourists traveling abroad during the period 2007–2017. Our analysis enriches the understanding of what determines heterogeneity in tourist spending behaviour, information which is significant for policymakers and destination managers. To obtain consistent estimates for the effect of satisfaction, we use an instrumental quantile approach, controlling for the presence of endogeneity. Results highlight a non-linear and significant effect of satisfaction on tourists spending, evidencing relevant differences in the impact of satisfaction across different recession periods. Moreover, we extend the analysis considering different expenditure categories and satisfaction domains.

摘要

本研究重点关注危机时期旅游支出与满意度之间的关系，调查满意度对 2007-2017 年期间出国旅游的意大利游客旅游支出分布的不同分位数的影响。我们的分析丰富了对决定旅游消费行为异质性的因素的理解，这些信息对政策制定者和目的地管理者来说非常重要。为了获得对满意度影响的一致估计，我们使用工具分位数方法，控制内生性的存在。结果突出了满意度对游客消费的非线性和显着影响，证明了满意度在不同衰退时期的影响存在相关差异。而且，