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Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation
Journal of Information Technology ( IF 5.8 ) Pub Date : 2021-04-01 , DOI: 10.1177/0268396221990778
Mary Lacity 1 , Leslie Willcocks 2 , Daniel Gozman 3
Affiliation  

The article formalizes an action principles approach for investigating and influencing the adoption of emerging information systems phenomena, particularly for new technologies. It draws upon recent research into robotic process and cognitive automation to demonstrate the concepts and methodology for a further mode of research into practice that is distinguishable from action research and design science. The authors present definitions, research assumptions, and evaluation criteria and provide a six-step process for generating a set of action principles, updatable by new empirical evidence. The process is illustrated by research into 22 automation cases that eventually arrived at 39 action principles for effective deployment of the automation technologies under review. The major objective is to provide guidelines to prospective researchers. A secondary objective is to provide major insights into the management of robotic process and cognitive automation. This provides opportunities for further theorization and research by academics, and more considered action by practitioners. The authors also discuss the value and limitations of the action principles approach, and how the knowledge generated can be disseminated. The article offers a way of doing research on the applied side of information systems that is timely, does justice to the phenomena under investigation, and provides insights for multiple parties.



中文翻译:

影响信息系统实践:适用于机器人过程和认知自动化的动作原理方法

本文对调查和影响新兴信息系统现象(尤其是新技术)的采用形式化了一种行动原则方法。它以对机器人过程和认知自动化的最新研究为基础,论证了与行为研究和设计科学区分开来的另一种实践研究模式的概念和方法。作者介绍了定义,研究假设和评估标准,并提供了六步过程来生成一组行动原则,这些经验原则可以通过新的经验证据进行更新。通过对22个自动化案例的研究说明了这一过程,最终得出了39个行动原则,以有效地部署所审查的自动化技术。主要目的是为准研究人员提供指导。第二个目标是提供对机器人过程和认知自动化管理的主要见解。这为学术界进行进一步的理论化和研究提供了机会,并且为从业者提供了更多考虑的行动。作者还讨论了行动原则方法的价值和局限性,以及如何传播所产生的知识。本文提供了一种在信息系统的应用方面进行研究的方法,该方法可以及时,公正地对待正在研究的现象,并为多方提供见解。作者还讨论了行动原则方法的价值和局限性,以及如何传播所产生的知识。本文提供了一种在信息系统的应用方面进行研究的方法,该方法可以及时,公正地对待正在研究的现象,并为多方提供见解。作者还讨论了行动原则方法的价值和局限性,以及如何传播所产生的知识。本文提供了一种在信息系统的应用方面进行研究的方法,该方法是及时的,可以对正在研究的现象进行公正处理,并可以为多方提供见解。

更新日期:2021-04-02
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