Knowledge order in an online knowledge community (OKC) refers to a consensual version of collective knowledge in the creation of shared knowledge representation. Much previous research has been conducted in the context of the ordered structure of objective knowledge systems, but this does little to explain the microlevel order of knowledge after users contribute knowledge and achieve consensus through online interactions in OKC. Based on interactive team cognition theory and the stigmergy coordination mechanism, our research aims to investigate how knowledge and experience heterogeneity affect knowledge order effectiveness and efficiency through collaborative and communicative interaction. To test our hypotheses, we randomly collected the records of 250 articles from the English version of Wikipedia. Partial least squares structural equation modeling indicated that OKC favoring online collective knowledge order by limiting communicative interaction, as collaborative interaction is very effective in achieving knowledge order and in achieving it in a fast way. From our findings, scholars and practitioners are advised to pay attention to online knowledge order in the management and design of OKC.

中文翻译：

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在线知识社区中的知识秩序：群体异质性和群体互动介导的两条路径

在线知识社区 (OKC) 中的知识顺序是指在创建共享知识表示时集体知识的共识版本。之前的很多研究都是在客观知识系统的有序结构的背景下进行的，但这并不能解释用户贡献知识并通过 OKC 在线交互达成共识后知识的微观顺序。基于交互团队认知理论和耻辱协调机制，我们的研究旨在研究知识和经验的异质性如何通过协作和交际互动影响知识秩序的有效性和效率。为了检验我们的假设，我们从维基百科英文版中随机收集了 250 篇文章的记录。偏最小二乘结构方程模型表明，OKC 通过限制交流互动有利于在线集体知识秩序，因为协作互动在实现知识秩序和快速实现知识秩序方面非常有效。根据我们的研究结果，建议学者和从业者在 OKC 的管理和设计中注意在线知识顺序。