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Impact of Psychological Aggression at the Workplace on Employees’ Health: A Systematic Review of Personal Outcomes and Prevention Strategies
Psychological Reports ( IF 1.789 ) Pub Date : 2021-03-30 , DOI: 10.1177/0033294119875598
Emelda C R L Pacheco 1 , Ana Bártolo 2 , Fabiana Rodrigues 1 , Anabela Pereira 3 , João C Duarte 4 , Carlos F Silva 2
Affiliation  

Psychological aggression perpetrated by customers, coworkers, and supervisors is a behavior frequently experienced in the workplace with negative consequences for an individual’s health. The aim of this systematic review was to examine the personal outcomes of overt workplace psychological aggression and summarize empirical evidence on how to prevent and reduce its effects. A search on PubMed, Scopus, ProQuest, and Web of Science electronic databases was made. Data were obtained from 30 studies (26 cross-sectional, 3 longitudinal, 1 quasi-experimental) representing 20,683 employees. Longitudinal studies indicated that workplace psychological aggression is significantly associated with musculoskeletal injury and psychological strains (anxiety, depression, anger) over time. Research also suggests that psychological aggression at work predicts fear, emotional exhaustion, depersonalization, personal accomplishment, and physical symptoms, for example. Additionally, the information collected suggested that support from coworkers, supervisors, and management; informational support; political skills; job resources; and confidence to prevent and respond to aggression moderate significantly the impact of workplace psychological aggression on personal and organizational outcomes. Perceptions of a violence-prevention climate, aggression-preventive supervisor behavior, and aggression-preventive employee effort are also significantly associated with a reduction in psychological aggression at work and strains. In conclusion, this review allows us to understand the effects of the psychological aggression by identifying the preventive strategies that could be adopted by managers, supervisors, or leaders to deal with it and promote individual’s health in the workplace.



中文翻译:

工作场所心理攻击对员工健康的影响:个人结果和预防策略的系统回顾

由客户、同事和主管实施的心理攻击是一种在工作场所经常遇到的行为,会对个人的健康产生负面影响。本系统评价的目的是检查公开的工作场所心理攻击的个人结果,并总结关于如何预防和减少其影响的经验证据。对 PubMed、Scopus、ProQuest 和 Web of Science 电子数据库进行了搜索。数据来自代表 20,683 名员工的 30 项研究(26 项横断面研究、3 项纵向研究、1 项准实验研究)。纵向研究表明,随着时间的推移,工作场所的心理攻击与肌肉骨骼损伤和心理压力(焦虑、抑郁、愤怒)显着相关。研究还表明,工作中的心理攻击预示着恐惧,例如,情绪衰竭、人格解体、个人成就和身体症状。此外,收集到的信息表明,来自同事、主管和管理层的支持;信息支持;政治技能;工作资源;预防和应对攻击的信心和信心显着减轻了工作场所心理攻击对个人和组织结果的影响。对预防暴力的氛围、预防侵略的主管行为和预防侵略的员工努力的看法也与工作中心理侵略和压力的减少显着相关。总之,本次审查使我们能够通过确定经理、主管、

更新日期:2021-03-30
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