ABSTRACT

For improving innovation and business performance, developing a robust knowledge management (KM) strategy is a pivotal step for firms. Still, literature pertinent to strategic knowledge management system alignment (SKMSA) is largely lacking and, unfortunately, offers a limited understanding of how SKMSA affects firms’ business performance. Thus, the study’s primary objective is to investigate the effects of SKMSA on performance indicators such as innovation and business performance. This study thus proposes a robust model to explore how the SKMSA, in the dimensions of reward, trust, knowledge map, and knowledge codification, impacts firms’ innovation and business performance using a partial least squares structural equation modelling (PLS-SEM) approach. Our analysis of survey data shows that SKMSA has a positive and significant impact on both KM performance and KMS performance. Further, KM performance and KMS performance are found to have a significant positive relationship with innovation performance and business performance. The study’s findings will help managers develop SKMSA strategies and improve innovation and business performance.

摘要

为了提高创新和业务绩效，制定稳健的知识管理 (KM) 战略是企业的关键一步。尽管如此，与战略知识管理系统对齐 (SKMSA) 相关的文献在很大程度上缺乏，不幸的是，对 SKMSA 如何影响公司业务绩效的理解有限。因此，该研究的主要目标是调查 SKMSA 对创新和业务绩效等绩效指标的影响。因此，本研究提出了一个稳健的模型，以使用偏最小二乘结构方程模型 (PLS-SEM) 方法探索 SKMSA 在奖励、信任、知识图谱和知识编码方面如何影响公司的创新和业务绩效。我们对调查数据的分析表明，SKMSA 对 KM 绩效和 KMS 绩效都有积极而显着的影响。此外，发现知识管理绩效和知识管理绩效与创新绩效和业务绩效具有显着的正相关关系。该研究的结果将帮助管理人员制定 SKMSA 战略并提高创新和业务绩效。