Purpose

This study aims to explore whether and how task characteristics affect employee agility in the context of enterprise social media (ESM).

Design/methodology/approach

Adopting the social network ties perspective, this study examines how task characteristics (i.e. task complexity, task interdependence and task non-routineness) affect employee agility by promoting their social network ties (i.e. instrumental ties and expressive ties) and how ESM visibility moderates their relationships. Data gathered from 341 ESM users in workplaces were analyzed using Smart-PLS 3.2.

Findings

First, task complexity, task interdependence and task non-routineness have positive effects on instrumental and expressive ties, which in turn influences agility; Second, instrumental ties have a stronger effect on employee agility relative to expressive ties; Finally, ESM visibility positively moderates the effects of task complexity and task non-routineness on social network ties.

Practical implications

The findings provide guidance for organizational managers on how to use task characteristics and ESM to improve employee agility, as well as insights for social media designers to optimize ESM functions to improve agility.

Originality/value

This study provides empirical evidence to explain the roles of task characteristics and social network ties in influencing employee agility, thus clarifying the inconsistent findings in extant research. The moderating effects of ESM visibility on the relationships between task characteristics and social network ties are also examined, thus providing further insights on the positive role of ESM in organizations.

中文翻译：

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任务特征对员工敏捷性的影响：企业社交媒体可见性的调节作用

目的

这项研究旨在探讨在企业社交媒体（ESM）的背景下任务特征是否以及如何影响员工敏捷性。

设计/方法/方法

本研究采用社交网络纽带的视角，研究了任务特征（即任务复杂性，任务相互依赖性和任务非常规性）如何通过促进员工的社交网络纽带（例如工具性纽带和表达性纽带）以及ESM可见性如何缓和他们的关系来影响员工的敏捷性。 。使用Smart-PLS 3.2对从工作场所的341个ESM用户收集的数据进行了分析。

发现

首先，任务的复杂性，任务的相互依赖性和任务的非常规性对工具性和表达性的联系产生积极影响，进而影响敏捷性。其次，相对于表现型关系，工具型关系对员工敏捷性的影响更大。最后，ESM可见性积极地缓解了任务复杂性和任务非常规性对社交网络联系的影响。

实际影响

研究结果为组织经理提供了有关如何使用任务特征和ESM来提高员工敏捷性的指南，并为社交媒体设计师提供了优化ESM功能以提高敏捷性的见解。

创意/价值

这项研究提供了经验证据来解释任务特征和社交网络关系在影响员工敏捷性中的作用，从而澄清了现有研究中不一致的发现。还检查了ESM可见性对任务特征与社交网络关系之间关系的调节作用，从而提供了有关ESM在组织中的积极作用的进一步见解。