ABSTRACT

Trust is an essential indicator in the governance mechanism involving citizens’ confidence in public institutions. The present study focuses on citizens’ trust level in local administrative institutions, such as Upazila (sub-district) administrative offices in Bangladesh. It seeks to identify the factors that can explain the variations in citizens’ trust level in public institutions. Based on the survey data of 1440 respondents from 16 Upazila administrative offices, it is found that, first, citizens’ trust in these offices is high. Second, demographic variables involving citizens’ occupation, such as political activism and NGO work, have the strongest overall effect on the variations in citizens’ trust in the Upazila administrative offices. Citizens’ civic engagement or associations to secure service also affect trust in Upazila administrative offices more than performance variables do.

摘要

信任是治理机制中涉及公民对公共机构信心的重要指标。本研究着重于当地行政机构中公民的信任程度，例如孟加拉国的Upazila（街道）行政办公室。它试图找出可以解释公民对公共机构信任程度变化的因素。根据来自16个Upazila行政办公室的1440名受访者的调查数据，发现，首先，公民对这些办公室的信任度很高。其次，涉及公民职业的人口统计学变量，例如政治行动主义和非政府组织的工作，对公民对Upazila信任的变化产生了最强烈的总体影响。行政办公室。公民为确保服务而参与的公民活动或协会，比起绩效变量，对Upazila行政办公室的信任也产生了更大的影响。