Assessing the usability and user engagement of Thought Spot - A digital mental health help-seeking solution for transition-aged youth,Internet Interventions

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Assessing the usability and user engagement of Thought Spot - A digital mental health help-seeking solution for transition-aged youth
Internet Interventions ( IF 3.6 ) Pub Date : 2021-03-26 , DOI: 10.1016/j.invent.2021.100386
Jenny Shi ₁ , Brian Lo _{1,

2,

3,

4} , Howard W Wong _{1,

4} , Elisa Hollenberg ₁ , Marcos Sanches ₅ , Alexxa Abi-Jaoudé ₁ , Gloria Chaim _{6,

7,

8} , Kristin Cleverley _{6,

7,

9} , Joanna Henderson _{6,

7,

8} , Andrew Johnson ₁ , Andrea Levinson _{6,

10} , Quynh Pham _{4,

11} , Janine Robb ₁₀ , Aristotle Voineskos _{6,

12} , David Wiljer _{1,

3,

4,

6}

Affiliation

Office of Education, Centre for Addiction and Mental Health, 1025 Queen Street West, Toronto, ON M6J 1H4, Canada.
Information Management Group, Centre for Addiction and Mental Health, 100 Stokes Street, Toronto, ON M6J 1H4, Canada.
UHN Digital, University Health Network, 200 Elizabeth St, Toronto, ON M5G 2C4, Canada.
Institute of Health Policy, Management and Evaluation, University of Toronto, 425-155 College St, Toronto, ON M5T 1P8, Canada.
Krembil Centre for Neuroinformatics, Centre for Mental Health and Addiction, 250 College St, Toronto, ON M5T 1R8, Canada.
Department of Psychiatry, Faculty of Medicine, University of Toronto, 250 College Street, 8th floor, Toronto, ON M5T 1R8, Canada.
Margaret and Wallace McCain Centre for Child, Youth & Family Mental Health, Centre for Mental Health and Addiction, 80 Workman Way, Toronto, ON M5J 1H4, Canada.
Cundill Centre for Child and Youth Depression, Centre for Mental Health and Addiction, 80 Workman Way, Toronto, ON M5J 1H4, Canada.
Lawrence S. Bloomberg Faculty of Nursing, University of Toronto, 155 College Street, Suite 130, Toronto, Ontario M5T 1P8, Canada.
Health and Wellness, University of Toronto, 214 College Street, 2nd floor Suite #232, Toronto, ON M5T 2Z9, Canada.
Centre for Global eHealth Innovation, University Health Network, 190 Elizabeth St, Toronto, ON M5G 2C4, Canada.
Slaight Family Centre for Youth in Transition, Centre for Addiction and Mental Health, 1025 Queen Street West, Toronto, ON M6J 1H4, Canada.

Objective

To evaluate the perceived usability of and user engagement with a digital platform (Thought Spot) designed to enhance mental health and wellness help-seeking among transition-aged youth (TAY; 17–29-years old).

Materials and methods

Survey responses and usage patterns were collected as part of a randomized controlled trial evaluating the efficacy of Thought Spot. Participants given Thought Spot completed an adapted Usefulness, Satisfaction, and Ease of Use (USE) Questionnaire to measure perceived usability of the platform. User engagement patterns on Thought Spot were examined using analytics data collected throughout the study (March 2018–June 2019).

Results

A total of 131 transition-aged participants completed the USE questionnaire and logged on to Thought Spot at least once. Ease of learning scored higher than ease of use, usefulness and satisfaction. Participants identified numerous strengths and challenges related to usability, visual appeal, functionality and usefulness of the content. In terms of user engagement, most participants stopped using the platform after 3 weeks. Participants searched and were interested in a variety of resources, including mental health, counselling and social services.

Discussion

Participants reported mixed experiences while using Thought Spot and exhibited low levels of long-term user engagement. User satisfaction, the willingness to recommend Thought Spot to others, and the willingness for future use appeared to be influenced by content relevance, ease of learning, available features, and other contextual factors. Analysis of the types of resources viewed and searches conducted by TAY end-users provided insight into their behaviour and needs.

Conclusion

Users had mixed perceptions about the usability of Thought Spot, which may have contributed to the high attrition rate. User satisfaction and engagement appears to be influenced by content relevance, ease of learning, and the types of features available. Further investigation to understand the contextual factors that affect TAYs' adoption and engagement with digital mental health tools is required.

中文翻译：

评估 Thought Spot 的可用性和用户参与度 - 面向过渡年龄青年的数字心理健康求助解决方案

客观的

评估数字平台 (Thought Spot) 的感知可用性和用户参与度，该平台旨在增强过渡年龄青年（TAY；17-29 岁）的心理健康和健康寻求帮助。

材料和方法

作为评估 Thought Spot 功效的随机对照试验的一部分，收集了调查响应和使用模式。给予 Thought Spot 的参与者完成了一份经过调整的有用性、满意度和易用性 (USE) 问卷，以衡量平台的感知可用性。使用在整个研究期间（2018 年 3 月至 2019 年 6 月）收集的分析数据检查了 Thought Spot 上的用户参与模式。

结果

共有 131 名过渡年龄的参与者完成了 USE 问卷并至少登录了一次 Thought Spot。易于学习的得分高于易用性、有用性和满意度。参与者确定了与内容的可用性、视觉吸引力、功能和有用性相关的众多优势和挑战。在用户参与度方面，大多数参与者在 3 周后停止使用该平台。参与者搜索并对各种资源感兴趣，包括心理健康、咨询和社会服务。