Employee trust, and increasingly its absence, is a critical topic for researchers and practitioners interested in social relations in the context of work and organizing. Employee trust repair is particularly important in the current disrupted work environment, due to unpredictable changes such as the Covid-19 pandemic and the uncertainty those bring to our lives. It is not surprising that employee trust is attracting increasing interest among researchers and practitioners alike. In this article, we systematically review and take stock of the research on trust repair conducted in the past two decades to provide comprehensive insights and future research directions for researchers and managers. In our review, we propose that early use of trust repair strategies in response to small violations, prevents these violations escalating into larger violations, and hence, enhances the efficiency and effectiveness of trust repair with employees. We conclude by describing future directions.

对于在工作和组织背景下对社会关系感兴趣的研究人员和从业人员，员工信任以及日益缺乏的信任是一个至关重要的主题。由于不可预测的变化（例如Covid-19大流行和给生活带来的不确定性），在当前混乱的工作环境中，员工信任的修复尤为重要。员工信任正在引起研究人员和从业人员越来越多的兴趣也就不足为奇了。在本文中，我们系统地回顾和评估了过去二十年来进行的有关信任修复的研究，以为研究人员和管理人员提供全面的见解和未来的研究方向。在我们的审查中，我们建议尽早使用信任修复策略来应对小规模违规行为，防止这些违规行为升级为更大的违规行为，从而提高与员工进行信任修复的效率和效力。我们以描述未来的方向作为总结。