ABSTRACT

Ten years of studying museum visitors’ sense-making processes have led to developing two in situ research methods. First, from a conceptual ‘enactive’ perspective, our REMIND method seeks to understand more clearly visitors’ sense-making processes. This involves employing an eye-tracker video recording of visitors’ gaze points as the basis of semi-guided interviews conducted on the site of the museum immediately after the visit. Second, our E-MOTION method traces visitors’ paths in the museum linked to their declared level of emotions. In doing this, the method creates an emotion-map of a visitor’s journey in the museum. The two methods identify museum features conducive to sense-making, which can be linked to Gardner’s (1993) multiple intelligences, and to disengaging ‘sense-wrecking’.

摘要

十年研究博物馆参观者的意义建构过程导致开发了两种原位研究方法。首先，从概念“主动”的角度来看，我们的 REMIND 方法旨在更清楚地了解访问者的意义构建过程。这涉及使用眼球追踪器视频记录参观者的凝视点，作为参观后立即在博物馆现场进行的半引导式访谈的基础。其次，我们的 E-MOTION 方法会追踪参观者在博物馆中的路径，并与他们所宣称的情绪水平相关联。在此过程中，该方法创建了参观者在博物馆中的旅程的情绪地图。这两种方法确定了有助于感知的博物馆特征，这可以与 Gardner (1993) 的多元智能相关联，并与脱离“感知破坏”相关联。