How are volunteers who provide assistance to refugees socialized into their organizations? Known as the process through which newcomers evolve from organizational outsiders into insiders, socialization is particularly crucial among volunteers, as they often help vulnerable groups such as refugees. To examine this issue, which is critical to both scholars and practitioners, we draw on a large-scale qualitative study conducted in France and Australia. Based on triangulated data from 42 in-depth interviews, 17 hours of participant observations and document analysis, we shed light on the socialization of volunteers. We identify a three-stage process during which volunteers become insiders: 1) familiarization with the role, 2) bonding with the group and 3) embedding into the organization. Each stage consists of tactics, learning domains, emotions and outcomes that are particularly salient to the volunteer experience. With only slight differences between the two countries, our model extends organizational socialization theory by uncovering a process that allows volunteers to feel confident in their role, integrated into their team and part of a larger purpose. We also contribute to debates on volunteer management by highlighting organizational tactics that fit the volunteer experience.

向难民提供帮助的志愿者如何融入他们的组织？被称为新人从组织外部人发展成为内部人的过程，社会化在志愿者中尤为重要，因为他们经常帮助诸如难民之类的弱势群体。为了研究这个对学者和从业者都至关重要的问题，我们借鉴了在法国和澳大利亚进行的大规模定性研究。基于42次深度访谈的三角数据，17个小时的参与者观察和文档分析，我们阐明了志愿者的社会化。我们确定了一个分为三个阶段的过程，在此过程中，志愿者成为内部人员：1）熟悉角色，2）与团队联系和3）融入组织。每个阶段都包括战术，学习领域，对志愿者的体验特别重要的情绪和结果。在两国之间只有微小差异的情况下，我们的模型通过揭示一个过程使志愿者对自己的角色充满信心，融入团队并成为更大目标的一部分，从而扩展了组织社会化理论。我们还通过突出适合志愿者经验的组织策略，为有关志愿者管理的辩论做出贡献。