Purpose

The aim of this current study is to investigate the effects of knowledge management capabilities – knowledge infrastructure capability and knowledge processing capability – on organizational agility and business performance. This study also examines organizational agility as an underlying mechanism between knowledge management capabilities and business performance relationship.

Design/methodology/approach

The data were collected from one hundred and sixty-nine organizations. Partial least squared (PLS)–based structural equation modeling (SEM) technique was employed to test the study hypotheses. The analysis was performed in WarpPLS 6.0 software.

Findings

Results revealed that both dimensions of knowledge management capabilities positively influence organizational agility and business performance. In addition to the direct effect, knowledge management capabilities also have an indirect effect on business performance mediated through organizational agility.

Research limitations/implications

This study attempts to develop an integrated framework to conceptualize a capability–capacity–performance relationship, where it suggests that knowledge management capabilities are important organization-level capabilities which facilitate organizations to develop necessary capacities i.e. organizational agility to successfully perform business activities.

Practical implications

The findings help the managers to understand the contribution of knowledge management capabilities towards business performance. The findings imply that business performance can be enhanced by development of a culture - enabled by a knowledge-oriented structure and technology – that encourages knowledge sharing among employees because when employees are not sharing information, they are prone to repeating the same mistakes which they and other people have already committed. Likewise, strategies such as mentoring cross training, business process empowerment and technical training programs allow employees to gain business knowledge and foster organizational agility.

Originality/value

Novelty of this study is to develop and empirically test an integrated framework of a capability–capacity–performance relationship. It suggests that knowledge management capabilities (firm capability) enable organizations to develop organizational agility (firm capacity) which in turn enhances performance.

中文翻译：

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知识管理能力和组织敏捷性作为业务绩效的联络人

目的

本研究的目的是调查知识管理能力——知识基础设施能力和知识处理能力——对组织敏捷性和业务绩效的影响。本研究还将组织敏捷性视为知识管理能力与业务绩效关系之间的潜在机制。

设计/方法/方法

这些数据是从 169 个组织收集的。采用基于偏最小二乘 (PLS) 的结构方程建模 (SEM) 技术来检验研究假设。分析在 WarpPLS 6.0 软件中进行。

发现

结果表明，知识管理能力的两个维度都对组织敏捷性和业务绩效产生了积极影响。除了直接影响外，知识管理能力还通过组织敏捷性对业务绩效产生间接影响。

研究限制/影响

本研究试图开发一个综合框架来概念化能力-能力-绩效关系，其中它表明知识管理能力是重要的组织级能力，有助于组织发展必要的能力，即组织敏捷性以成功执行业务活动。

实际影响

调查结果有助于管理者了解知识管理能力对业务绩效的贡献。研究结果表明，企业绩效可以通过发展一种文化来提高 - 由以知识为导向的结构和技术支持 - 鼓励员工之间的知识共享，因为当员工不共享信息时，他们很容易重复他们和他们所犯的相同错误其他人已经承诺了。同样，指导交叉培训、业务流程授权和技术培训计划等策略使员工能够获得业务知识并培养组织敏捷性。

原创性/价值

本研究的新颖之处在于开发和实证检验能力-能力-绩效关系的综合框架。它表明知识管理能力（企业能力）使组织能够发展组织敏捷性（企业能力），从而提高绩效。