Over the past four decades Operations Research (OR) has played a key role in solving complex problems in airline planning and operations. Over the past decade Artificial Intelligence (AI) has seen a rapid growth in adoption across a range of industry verticals such as automotive, telecommunications, aerospace, and health care. It has been acknowledged that while adoption of AI in the travel industry has been slow, the potential incremental value is high. This paper discusses the role of AI and a range of applications in travel to support revenue growth and customer satisfaction.

中文翻译：

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旅行中的人工智能

在过去的四十年中，运筹学（OR）在解决航空公司规划和运营中的复杂问题方面发挥了关键作用。在过去的十年中，人工智能（AI）在汽车，电信，航空航天和医疗保健等一系列垂直行业中的采用迅速增长。人们已经认识到，虽然AI在旅游行业中的采用速度缓慢，但潜在的增量价值却很高。本文讨论了AI及其在旅行中支持收入增长和客户满意度的一系列应用程序的作用。