ABSTRACT

The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees’ mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work (PLW) and absenteeism, as well as life satisfaction (LS). One hundred and fifty-one employees in two national five-star hotels in Turkey completed Web-based surveys. The previously mentioned linkages were gauged via structural equation modelling. Study results reveal that employees who are at risk of getting infected by COVID-19 are beset with MH problems at elevated levels. These employees in turn exhibit PLW and absences from work and display low levels of LS. The results further demonstrate that the threat of COVID-19 triggers employees’ absenteeism. Our paper provides theoretical implications and recommendations for managers in the hospitality industry.

摘要

现有文献缺乏有关COVID-19大流行对酒店员工的心理健康（MH）以及工作和非工作成果的有害结果的证据。因此，我们的论文研究了MH问题，作为COVID-19作为压力源对工作迟到倾向（PLW）和旷工以及生活满意度（LS）产生压力的中介者。土耳其两家国家五星级酒店的151名员工完成了基于Web的调查。前面提到的链接是通过结构方程模型进行度量的。研究结果表明，有可能被COVID-19感染的员工会感到精神错乱程度升高。反过来，这些员工表现出PLW和缺勤情况，并且LS水平低。结果进一步表明，COVID-19的威胁引发了员工的旷工。