The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the process of recognizing challenges, rationalizing changes needed and refashioning ways of working. The framework is used to analyze the process of development of a recovery strategy for a boutique hotel in England, UK, via a case study methodology. The analysis brings to the fore the interdependencies between the hotel owners and its employees, customers, governments, suppliers and communities, at local, national and international levels. Moreover, the analysis shows how collaborating with these stakeholders leads to the identification of revenue streams for the hotel, operational modifications and even the development of new commercial partnerships.

COVID-19 大流行造成了一场全球性的复杂危机，没有明确的结局，对许多酒店业构成了生存威胁。借鉴利益相关者理论，我们为 COVID-19 制定恢复战略制定框架，让主要利益相关者参与识别挑战、合理化所需变革和重塑工作方式的过程。该框架用于通过案例研究方法分析英国英格兰一家精品酒店恢复战略的制定过程。该分析凸显了酒店所有者与其员工、客户、政府、供应商和社区之间在地方、国家和国际层面的相互依存关系。而且，