ABSTRACT

With high levels of burnout, turnover, and secondary traumatic stress, the well-being of the behavioral health workforce was an area of concern prior to the coronavirus disease 2019 (COVID-19) pandemic. How the COVID-19 crisis has impacted social workers, psychologists, psychiatrists, and other behavioral health professionals is unclear but should be examined. A brief survey evaluated the impact of the pandemic on the well-being of 168 behavioral health clinical and administrative staff serving in an urban behavioral health center in the United States. Staff experienced several personal and organizational-related challenges related to work–life balance, emotional distress, and organizational communication. Nevertheless, staff found an abundance of positive experiences when engaging with clients. Supportive, positive feedback and statements of appreciation from clients, colleagues, and supervisors helped staff to feel at their best. The well-being of behavioral health staff may be facilitated by consistent and supportive communication at the team, supervisory, and organizational levels and by involving staff in planning agency policy.

摘要

由于职业倦怠，周转率高和继发性外伤压力高，在2019年冠状病毒病（COVID-19）大流行之前，行为健康劳动力的健康是一个值得关注的领域。尚不清楚COV-19-19危机如何影响社会工作者，心理学家，精神病医生和其他行为卫生专业人员，但应进行检查。简短调查评估了大流行对在美国城市行为健康中心服务的168名行为健康临床和行政人员的福利的影响。员工经历了与个人和组织相关的几个挑战，这些挑战涉及工作平衡，情绪困扰和组织沟通。但是，员工在与客户互动时发现了很多积极的经验。支持，客户，同事和主管的积极反馈和感谢声明使员工感到最佳。可以通过在团队，监督和组织级别上进行一致且支持性的沟通，并使员工参与计划代理政策，来促进行为保健人员的幸福。