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Psychological distance in mobile telepresence
International Journal of Human-Computer Studies ( IF 5.4 ) Pub Date : 2021-03-16 , DOI: 10.1016/j.ijhcs.2021.102629
Jean E. Fox Tree , Steve Whittaker , Susan C. Herring , Yasmin Chowdhury , Allison Nguyen , Leila Takayama

We compared psychological distance in a mock job interview that was conducted either in-person or via mobile telepresence. In the mobile telepresence setting, the interviewers communicated through a telepresence robot. In one of the first explorations of how mobile telepresence affected psychological distance, we analyzed use of pronouns that suggested distance or closeness, and we also analyzed interviewer behavior (backchanneling) across the conditions. In addition, we analyzed stories told as part of the interview. We looked at elements of the stories as well as how interviewees interacted with physical objects on a table in front of them. We found that mobile telepresence disrupts conversational processes and content and amplifies psychological distance. There were fewer backchannels in the mobile telepresence setting and changed story elements. Interviewees also made use of objects differently in the mobile telepresence setting. Pronoun use went against our hypotheses, but can be interpreted as a response to psychological distance. Taken together, the evidence suggests that in-person interviews are more grounded and interactive than interviews via mobile telepresence robots.



中文翻译:

移动网真中的心理距离

我们在现场或通过移动智真进行的模拟工作面试中比较了心理距离。在移动智真设置中,访问者通过智真机器人进行通信。在有关移动网真如何影响心理距离的首批探索中,我们分析了暗示距离或亲近度的代词的使用,并且还分析了在各种情况下的面试官行为(反向传播)。此外,我们分析了采访中讲述的故事。我们研究了故事的元素,以及受访者如何与他们面前的桌子上的实物互动。我们发现,移动网真会破坏对话过程和内容,并扩大心理距离。移动网真设置中的反向渠道更少,并且故事元素也发生了变化。在移动网真设置中,受访者还使用了不同的对象。代词的使用违背了我们的假设,但可以解释为对心理距离的反应。综上所述,证据表明,与通过移动智真机器人进行的采访相比,面对面的采访更具基础性和互动性。

更新日期:2021-03-26
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