Synthesizing and integrating the works of 78 journal articles on the effect of website design on consumers, this study reconceptualizes and redefines five design features constituting effective website design for tourism and hospitality. The review shows that content and system designs are the most studied design features, followed by social, sensory, and hedonic features. Existing website design research predominantly focuses on website-level outcomes, overlooking the importance of product- and consumer-level outcomes. An integrative framework encompassing the four crucial elements of website design (i.e., design features, outcomes, processes, and conditions) in tourism and hospitality research is proposed.

中文翻译：

---

旅游和酒店业的网站设计：多层次审查

本研究综合并整合了 78 篇关于网站设计对消费者影响的期刊文章的作品，重新概念化并重新定义了构成有效旅游和酒店网站设计的五个设计特征。审查表明，内容和系统设计是研究最多的设计特征，其次是社交、感官和享乐特征。现有的网站设计研究主要关注网站层面的结果，而忽视了产品和消费者层面结果的重要性。提出了一个包含旅游和酒店研究中网站设计的四个关键要素（即设计特征、结果、过程和条件）的综合框架。