Abstract

This study presents a model to measure the relationships between leadership, communication, and resistance to change, and company performance. The model was applied to five service companies (352 employees) located in the metropolitan region of Belo Horizonte in the state of Minas Gerais, Brazil. The data were treated by structural equation modeling using the Partial Least Square (PLS) approach. The results show that communication positively influences organizational performance. Resistance to organizational and individual changes, however, negatively influences organizational performance. Leadership does not directly influence performance, but acts as a mediator of resistance levels in change processes, affecting organizational performance.

摘要

本研究提出了一个模型来衡量领导力、沟通和变革阻力与公司绩效之间的关系。该模型应用于位于巴西米纳斯吉拉斯州贝洛奥里藏特大都市区的五家服务公司（352 名员工）。使用偏最小二乘 (PLS) 方法通过结构方程建模处理数据。结果表明，沟通积极影响组织绩效。然而，对组织和个人变革的抵制会对组织绩效产生负面影响。领导不直接影响绩效，而是在变革过程中充当阻力水平的中介，影响组织绩效。