Abstract

Research models applying social exchange theory to examine factors predicting residents’ support for tourism have been challenged for their inability to explain support fully. Recent studies drawing from other theories indicated factors that arguably play a role in the social exchange relationship between perceptions of tourism impacts and support. One factor of interest is the cognitive appraisal process eliciting emotional solidarity with tourists (ES), which arguably predicts support. According to cognitive appraisal theory (CAT), residents' emotional feelings toward tourists result from a mental evaluation of how tourism is perceived to impact one's wellbeing. Although tourism studies applying CAT are emerging, knowledge is limited about the cognitive appraisal process that elicits ES. This article examines the nature of a cognitive appraisal process eliciting ES. Data were obtained from a random sample of 1477 residents of Oregon, United States. Results from a structural equation model, show that perceived positive tourism impacts strongly predict ES. Additionally, perceived positive tourism impacts indirectly impact ES through the expected change of wellbeing. This study also reveals that perceived negative community tourism impacts have a negative relationship with ES. Moreover, ES strongly predicts support. The article closes with a discussion of research and management implications.

摘要

应用社会交换理论来检验预测居民对旅游支持的因素的研究模型因无法充分解释支持而受到挑战。最近借鉴其他理论的研究表明，可以说在旅游影响和支持的感知之间的社会交换关系中发挥作用的因素。一个有趣的因素是认知评估过程引发与游客的情感团结 (ES)，这可以说是预测支持。根据认知评价理论 (CAT)，居民对游客的情感感受来自对旅游如何影响一个人的幸福感的心理评估。尽管应用 CAT 的旅游研究正在兴起，但关于引发 ES 的认知评估过程的知识是有限的。本文考察了引发 ES 的认知评估过程的性质。数据来自美国俄勒冈州 1477 名居民的随机样本。结构方程模型的结果表明，感知到的积极旅游影响强烈预测 ES。此外，感知到的积极旅游影响通过预期的福祉变化间接影响 ES。这项研究还表明，感知到的负面社区旅游影响与 ES 存在负相关关系。此外，ES 强烈预测支持。文章以对研究和管理影响的讨论结束。感知到的积极旅游影响通过预期的福祉变化间接影响 ES。这项研究还表明，感知到的负面社区旅游影响与 ES 存在负相关关系。此外，ES 强烈预测支持。文章以对研究和管理影响的讨论结束。感知到的积极旅游影响通过预期的福祉变化间接影响 ES。这项研究还表明，感知到的负面社区旅游影响与 ES 存在负相关关系。此外，ES 强烈预测支持。文章以对研究和管理影响的讨论结束。