The apron of the Roll-on/Roll-off/Passenger (Ro-Pax) terminal is an accident-prone zone with high risk of traffic congestion and vehicle exhaust pollution in the peak season, which brings a bad experience to passengers and even endangers passengers’ health. This study aims to improve the passenger service quality in the peak season by rezoning the Ro-Pax terminal apron and its traffic organization. Thus, we establish a simulation-based Fuzzy Multiple Attribute Decision Making framework to evaluate the passenger service quality and distinguish an optimal layout of the terminal apron. This framework introduces three evaluation indicators (safety, convenience, and comfort and health) and 11 performance indexes to define the passenger service quality, and the values of these indexes are derived from an agent-based simulation model for the Ro-Pax terminal apron operation. Finally, an example of the proposed framework is presented in a case study to show how to select an improved layout of the Ro-Pax terminal apron considering passenger service quality. The result confirms the proposed framework is an effective tool to solve rezoning the Ro-Pax terminal apron and the proposed methodology can also be used to cope with similar problems.

滚装/滚降/客运（Ro-Pax）码头的停机坪是一个容易发生事故的区域，在高峰季节交通拥挤和车辆尾气污染的风险很高，给乘客带来不良经历，甚至危及生命乘客的健康。本研究旨在通过对Ro-Pax航站楼停机坪及其交通组织进行重新分区来提高高峰期的乘客服务质量。因此，我们建立了基于仿真的模糊多属性决策框架，以评估旅客服务质量并区分最佳的停机坪布局。该框架引入了三个评估指标（安全性，便利性以及舒适性和健康性）和11个绩效指标来定义乘客的服务质量，这些索引的值是从Ro-Pax终端停机坪操作的基于代理的仿真模型中得出的。最后，在案例研究中给出了所提出框架的示例，以说明如何考虑乘客服务质量来选择Ro-Pax航站楼停机坪的改进布局。结果证实了所提出的框架是解决Ro-Pax终端停机坪重新分区的有效工具，并且所提出的方法还可以用于解决类似问题。