Government websites are intended to provide government services to every citizen of the country; therefore, these websites should be easily usable, readable, and equally accessible on desktop and mobile devices to all. The primary purpose of this paper is to investigate the usability, accessibility, and mobile readiness of Indian government websites. The analysis covered 164 government websites listed by government ministries for the delivery of e-services. Usability evaluation of websites was done on various quality parameters using automatic online tools. Compliance with the Web Content Accessibility Guidelines Version 2.0 was evaluated using the online tool TAW. Further, the mobile readiness of the websites was investigated using the MobileOK online tool. The results indicate that many government service websites had low usability, the majority of the website does not follow WCAG 2.0 accessibility guidelines, while none was usable and fully accessible on mobile devices.

政府网站旨在为该国每个公民提供政府服务；因此，这些网站应该易于使用，可读性强，并且所有人和所有人都可以在台式机和移动设备上平等地访问它们。本文的主要目的是调查印度政府网站的可用性，可访问性和移动就绪性。该分析涵盖了由政府各部列出的提供电子服务的164个政府网站。网站的可用性评估是使用自动在线工具对各种质量参数进行的。使用在线工具TAW对Web内容可访问性指南2.0版的合规性进行了评估。此外，使用MobileOK在线工具调查了网站的移动就绪情况。结果表明，许多政府服务网站的可用性较低，