ABSTRACT

Service innovation in the context of systems having layered-modular and service-oriented architecture is through innovation in the constituent components. Many of these components are platforms owned by different organisations. The combination of complementary paradigms of Internet of Things (IoT) and Cloud computing has a huge potential for creating innovative services. While technical aspects of this integration are addressed in extant research, the process of service innovation has not received much attention. This process brings multiple organisations into play and an IT solutions and services organisation (focal firm) designs a domain-specific platform leveraging the IoT and cloud platforms. This study explores this process in the aviation domain using Service-Dominant (S-D) logic with its three dimensions – Service Eco-system, Service Platform and Value Co-creation. S-D logic axioms are mapped to gain understanding of the micro-theoretical level elements and to develop operational principles for the orchestration of the service innovation process.

摘要

在具有分层模块化和面向服务架构的系统环境中的服务创新是通过组成组件的创新来实现的。其中许多组件是不同组织拥有的平台。物联网 (IoT) 和云计算的互补范式相结合，具有创造创新服务的巨大潜力。虽然这种集成的技术方面已经在现有的研究中得到解决，但服务创新的过程并没有受到太多关注。这个过程让多个组织参与其中，一个 IT 解决方案和服务组织（焦点公司）设计了一个利用物联网和云平台的特定领域平台。本研究使用服务主导 (SD) 逻辑及其三个维度——服务生态系统、服务平台与价值共创。SD 逻辑公理被映射以获得对微观理论层面元素的理解，并为服务创新过程的编排制定操作原则。