Purpose

The purpose of this study is to assess the effect of process quality management (PQM) activities on firm's operational performance (OP) through the mediation of firm's absorptive capacity (AC).

Design/methodology/approach

This research builds on the theory of knowledge-based view to conduct a survey of 294 manufacturing companies in India. With the use of Hayes' PROCESS Macro in SPSS, the collected data were used to analyze the proposed mediating effect of firm's AC and moderating effects of leadership commitment (LC).

Findings

Study results suggest that both PQM and firm's AC contribute to improved OP and should be promoted. The firm's AC was found to partially mediate the impact of PQM on the firm's OP. Results also show that improved firm's AC can have a substantial effect on improvement in OP by stronger support of LC.

Research limitations/implications

The results may lack generalizability due to the selected cross-sectional nature of the current study. Researchers are also encouraged to further test the proposed ideas using a longitudinal design approach.

Practical implications

To translate PQM initiatives into core strategic competencies, manufacturing firms need to develop their AC. Senior managers in the manufacturing sector should concentrate strongly on developing a knowledge-driven working culture to enhance operational efficiency and manufacturing productivity.

Originality/value

Current research study can be considered as one of the very few empirical analyses that investigated the mediating impact of the firm's AC on the PQM-firm's OP relationship. In the operations management (OM) literature, the investigation of the moderating effect of LC on the mediation of the firm's AC between the PQM and OP metrics can be considered to be a noteworthy theoretical addition.

中文翻译：

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流程质量管理对企业运营绩效的影响：企业吸收能力的中介分析

目的

这项研究的目的是通过调解企业的吸收能力（AC）来评估过程质量管理（PQM）活动对企业的运营绩效（OP）的影响。

设计/方法/方法

这项研究基于知识观的理论，对印度的294家制造公司进行了调查。通过在SPSS中使用Hayes的PROCESS Macro，收集的数据用于分析建议的公司AC的中介作用和领导承诺（LC）的调节作用。

发现

研究结果表明，PQM和公司的AC均有助于改善OP，因此应予以推广。发现该公司的AC可部分调解PQM对公司OP的影响。结果还表明，改进的公司AC可以通过更强大的LC支持对OP的改善产生实质性影响。

研究局限/意义

由于当前研究的选定横截面性质，结果可能缺乏普遍性。还鼓励研究人员使用纵向设计方法进一步测试提出的想法。

实际影响

为了将PQM计划转化为核心战略能力，制造公司需要开发其AC。制造业的高级管理人员应集中精力发展知识驱动的工作文化，以提高运营效率和制造业生产率。

创意/价值

当前的研究可以认为是调查公司AC对PQM-firm的OP关系的中介影响的极少数经验分析之一。在运营管理（OM）文献中，对LC对PQM和OP指标之间公司AC中介作用的调节作用的研究可以被认为是值得关注的理论补充。