Abstract

This study investigated the challenges encountered as well as examined the elements influencing the management of diversity and inclusion by multinationals in the telecommunications industry in Ghana. A qualitative (case study approach) approach was employed to answer the research questions and realise the objectives. There were three in-depth interviews and two focus group discussions conducted in the selected organisations, being the two market leaders in the telecommunication industry (MTN—Ghana and Vodafone—Ghana) in Ghana. Coding and thematic analysis were employed to identify the challenges and elements influencing the management of diversity and inclusion in the selected organisations. In practice, the findings of the study point to the fact that corporate policies or strategies are not adequately aligned to the societal context. A proposed framework was created out of the findings of the study, aiming at mitigating the identified challenges. Arising from the findings of the study, it was recommended that further studies are needed to make the socio-cultural dynamics more explicit and align it to corporate strategies. Additionally, the study needs to be broadened by employing mixed-method and include the entire number of organisations in the industry to obtain a conclusive result.

摘要

这项研究调查了所遇到的挑战，并研究了影响加纳电信业中跨国公司多元化和包容性的因素。定性（案例研究方法）方法用于回答研究问题并实现目标。在选定的组织中，他们是加纳电信行业的两个市场领导者（MTN-加纳和Vodafone-加纳），进行了3​​次深入采访和2个焦点小组讨论。使用编码和主题分析来确定影响所选组织的多样性和包容性管理的挑战和要素。在实践中，研究的结果指出了这样一个事实，即公司的政策或策略与社会背景没有充分地保持一致。根据研究结果创建了一个提议的框架，旨在缓解已发现的挑战。根据研究的结果，建议需要进行进一步的研究，以使社会文化动态更加明确并使其与公司战略保持一致。另外，需要通过采用混合方法来扩大研究范围，并包括整个行业中的所有组织以获得最终结果。