ABSTRACT

Digital transformation is driving the emergence of a new breed of organisations able to scale quickly, innovate throughout their processes, and lead industries and markets. In particular, the increasing adoption of cognitive technologies, like artificial intelligence, advanced analytics, high-performing computing and cyber-physical systems, allow organisations to create new value based on increased reactivity and resilience, situational awareness, agility and operational excellence. Although the idea of cognitive enterprise is rapidly emerging in the practitioner discussion, a theoretical framing of the concept is still not present in literature. We conduct a systematic review of extant contributions and we extract elements related to two key dimensions represented by the cognitive technological infrastructure (i.e. technologies and data) and the cognitive organizational architecture (i.e. processes and capabilities). We use the outcomes of the review work to define: (a) the pillars of the cognitive enterprise; (b) a framework of cognitive maturity stages; and (c) the enhanced value creation capabilities of the cognitive enterprise. The article provides a literature-derived definition of the cognitive enterprise and guidelines to support managers in the cognitive transformation of their organisations.

摘要

数字化转型正在推动新型组织的出现，这些组织能够快速扩展、在整个流程中进行创新并引领行业和市场。特别是，人工智能、高级分析、高性能计算和网络物理系统等认知技术的日益普及，使组织能够基于更高的反应性和弹性、态势感知、敏捷性和卓越运营创造新价值。尽管认知企业的概念在从业者的讨论中迅速出现，但该概念的理论框架仍然没有出现在文献中。我们对现有贡献进行了系统回顾，并提取了与认知技术基础设施所代表的两个关键维度相关的元素（即技术和数据）和认知组织架构（即流程和能力）。我们使用审查工作的结果来定义： (a) 认知企业的支柱；(b) 认知成熟阶段框架；(c) 认知企业的价值创造能力增强。本文提供了认知企业的文献衍生定义和指导方针，以支持管理者进行组织的认知转型。