Burnout syndrome (BOS) is a work-related constellation of symptoms characterized by emotional exhaustion, depersonalization, and personal accomplishment. A cross-sectional survey was performed to study the prevalence of BOS among a randomly selected sample of 280 Italian Red Cross volunteers. A socio-demographic questionnaire and the Maslach Burnout Inventory (MBI)-HSS were used to collect data. 241 volunteers participated (response rate: 86.1%). A significant proportion of the workers had BOS subscale scores in the highest tertile: emotional exhaustion 8.0%, depersonalization 35.9% and perceived lack of accomplishment 23.5%, respectively. Volunteers in emergency care reported higher levels of emotional exhaustion (p=0.004) and depersonalization (p=0.001), and lower level of personal accomplishment (p=0.042) than volunteers engaged in non-healthcare social and administrative duties. These findings support the opportunity of a set of administrative, organizational and individual preventive interventions for emergency volunteers’ mental health.

倦怠综合征 (BOS) 是一组与工作相关的症状，其特征是情绪耗竭、人格解体和个人成就感。进行了一项横断面调查，以研究随机选择的 280 名意大利红十字会志愿者样本中 BOS 的患病率。使用社会人口调查问卷和 Maslach 倦怠量表 (MBI)-HSS 来收集数据。241 名志愿者参与（响应率：86.1%）。很大一部分员工的 BOS 分量表得分处于最高的三分位数：情绪耗竭 8.0%、人格解体 35.9% 和感觉缺乏成就感 23.5%。紧急护理志愿者报告的情绪耗竭（p = 0.004）和人格解体（p=0.001)，个人成就水平 ( p =0.042) 低于从事非医疗保健社会和行政职责的志愿者。这些发现支持为紧急志愿者的心理健康采取一系列行政、组织和个人预防干预措施的机会。