The pandemic novel Coronavirus disease and the resulting lockdowns have contributed to major economic disturbances around the world, forcing organisations to extend the work-from-home (WFH) option to their employees wherever feasible. The current major challenge of this option is maintaining the efficiency and productivity of the employees across the organisations. It is therefore important to understand the impact of this make-shift arrangement of WFH policy and their underlying effects that may affect the efficiency of employees and hence their output levels. This is a distinctive approach to develop a unique framework for efficiency index computation by evaluating the efficiency levels of WFH mode in software organisations using multi-grade fuzzy approach and importance–performance analysis. In turn, this would help to determine the crucial attributes that require improvement to increase the efficiency levels of employees concerned. In this study, a case project has been assessed and it was observed that the efficiency index of WFH accounts to 4.92, which is in between the range of (4.01–6) specified as ‘Efficient’. The framework can be used on a periodic basis to help software organisations to continuously improve their WFH efficiency level.

大流行的新型冠状病毒病及其所导致的封锁已导致全球范围内的重大经济动荡，迫使组织在可行的情况下将“在家工作”（WFH）选项扩展至其员工。该选项当前面临的主要挑战是保持整个组织中员工的效率和生产力。因此，重要的是要了解这种WFH政策临时安排的影响及其可能影响员工效率并进而影响其产出水平的潜在影响。这是一种独特的方法，可以通过使用多级模糊方法和重要性-绩效分析来评估软件组织中WFH模式的效率水平，从而开发出效率指数计算的独特框架。反过来，这将有助于确定需要改进以提高有关员工的效率水平的关键属性。在这项研究中，评估了一个案例项目，并且观察到WFH的效率指数为4.92，介于指定为“有效”的（4.01–6）范围之间。该框架可以定期使用，以帮助软件组织不断提高其WFH效率水平。