Purpose

Drawing on expectancy theory, this research explores how and when volunteers’ motivational drives for volunteering relate to organizational policies and practices. The paper analyses four areas of motivational association – affiliation, beliefs, career development and egoistic motives – together with organizational human resource (HR) policies and practices.

Design/methodology/approach

The study used a qualitative approach and through 17 interviews of the volunteer managers associated with 13 non-profit organizations (NPOs) examined that how through HR policies and practices, an NPO efficiently taps motivational drives of volunteers and maintains their spirit of volunteering.

Findings

The findings of the study indicated that the same behaviour may serve different functions for different individuals. Most of the motivational drives need to be tapped with specific tasks and events to become a source of fulfilment for volunteers, this plays a vital role in their decisions to continue volunteering. NPOs’ HR practices without volunteers’ motivation cannot serve any purpose. In the same vein, volunteers’ motivation cannot sustain for a longer period if it is not properly linked with organizational HR practices.

Research limitations/implications

The research findings may lack generalizability because of the selected research approach.

Originality/value

A great part of existing research, not previously captured in literature, is focussed on the assessment of the motivational underpinnings with respect to HR policies and practices.

中文翻译：

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志愿服务：什么驱动并保留它？对激励需求以及组织政策和实践的分析

目的

基于期望理论，本研究探讨了志愿者的志愿动机驱动方式如何以及何时与组织政策和实践相关。本文分析了动机联想的四个方面-归属，信念，职业发展和自我动机-以及组织人力资源（HR）的政策和实践。

设计/方法/方法

该研究采用定性方法，并与17个非营利组织（NPO）相关的志愿者经理进行了17次访谈，考察了NPO如何通过人力资源政策和实践有效地利用志愿者的激励动力，并保持他们的志愿者精神。

发现

研究结果表明，相同的行为可能对不同的人发挥不同的作用。大多数动机驱动力都需要利用特定的任务和事件来成为志愿者的成就感源泉，这在他们继续志愿服务的决定中起着至关重要的作用。没有志愿者动机的非营利组织的人力资源实践无法达到任何目的。同样，如果志愿人员的动力与组织的人力资源实践没有适当的联系，他们的动机就无法维持更长的时间。

研究局限/意义

由于选择了研究方法，因此研究结果可能缺乏普遍性。

创意/价值

现有研究的大部分内容（以前从未在文献中提及）集中在评估有关人力资源政策和实践的动机基础上。