Purpose

This paper aims to demonstrate the approach taken in delivering the quality and impact elements of Knowledge for Healthcare, the strategic development framework for National Health Service (NHS) library and knowledge services in England. It examines the work undertaken to enhance quality and demonstrate the value and impact of health library and knowledge services. It describes the interventions developed and implemented over a five-year period 2015–2020 and the move towards an outcome rather than process approach to impact and quality.

Design/methodology/approach

The case study illustrates a range of interventions that have been developed, including the outcomes of implementation to date. The methodology behind each intervention is informed by the evidence base and includes professional engagement.

Findings

The outcomes approach to the development and implementation of quality and impact interventions and assets provides evidence to demonstrate the value of library and knowledge staff to the NHS in England to both high-level decision-makers and service users.

Originality/value

The interventions are original concepts developed within the NHS to demonstrate system-wide impacts and change. The Evaluation Framework has been developed based on the impact planning and assessment (IPA) methodology. The interventions can be applied to other healthcare systems, and the generic learning is transferable to other library and knowledge sectors, such as higher education.

中文翻译：

---

NHS 图书馆和知识服务的质量成果

目的

本文旨在展示在提供医疗保健知识的质量和影响要素、英国国家卫生服务 (NHS) 图书馆和知识服务的战略发展框架方面所采取的方法。它审查了为提高质量和展示健康图书馆和知识服务的价值和影响而开展的工作。它描述了在 2015-2020 年五年期间制定和实施的干预措施，以及在影响和质量方面朝着结果而不是过程方法的转变。

设计/方法/方法

案例研究说明了一系列已制定的干预措施，包括迄今为止的实施结果。每项干预背后的方法都以证据为基础，包括专业参与。

发现

质量和影响干预措施和资产的开发和实施的结果方法提供了证据，以证明图书馆和知识人员对英国 NHS 的高级别决策者和服务用户的价值。

原创性/价值

这些干预措施是 NHS 内部开发的原始概念，用于展示全系统的影响和变化。评估框架是根据影响规划和评估 (IPA) 方法制定的。干预措施可以应用于其他医疗保健系统，通用学习可以转移到其他图书馆和知识部门，例如高等教育。