Purpose

This study aims to understand the impact of professionalism (PR) of the workplace learning support team on learning outcomes. The context of this study is an e-procurement system implementation. Management provides initial formal training (TR) to potential users of the system and also arranges informal learning support by deploying the support team for technical guidance/resolving issues on day-to-day basis for successful implementation. Learning outcome has been measured in terms of perceived ease of use (PEU) by employees and also in terms of the actual use (AU) of the system. This study also explores the role of timely and appropriate initial TR on learning outcomes.

Design/methodology/approach

An empirical study has been conducted by collecting survey data from 167 employees using an e-procurement system from India. SPSS 22.0 with add-in Process Macro v3.4 developed by Hayes has been used for statistical analysis.

Findings

The results indicate that the PR of the workplace learning support team positively influences employee’s PEU of the system and also the final required outcome in terms of the AU of the system. This study also found that the employee’s PEU of the system mediates the relationship between the PR of the workplace learning support team and the AU of the system. The result also indicates that higher is the user perception of the appropriateness of initial TR, higher is the effect of PR of the workplace learning team on user learning outcome.

Originality/value

This study is an attempt to investigate the unexplored aspect of workplace learning. This paper contributes by studying for the first time, the impact of PR of the workplace learning support team and appropriate initial TR in enhancing the learning outcome in the context of e-procurement implementation.

中文翻译：

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工作场所学习支持团队的专业精神对学习成果的影响

目的

这项研究旨在了解工作场所学习支持团队的专业精神（PR）对学习成果的影响。本研究的背景是电子采购系统的实施。管理层为系统的潜在用户提供了初步的正式培训（TR），并且通过部署支持团队来为日常的成功实施提供日常的技术指导/解决问题，从而安排了非正式的学习支持。学习成果已根据员工的感知易用性（PEU）以及系统的实际使用量（AU）进行了衡量。这项研究还探讨了及时适当的初始TR对学习成果的作用。

设计/方法/方法

通过使用来自印度的电子采购系统收集了167名员工的调查数据，进行了一项实证研究。由Hayes开发的带有加载项Process Macro v3.4的SPSS 22.0已用于统计分析。

发现

结果表明，工作场所学习支持团队的PR对系统员工的PEU产生积极影响，并最终影响系统的AU。这项研究还发现，员工的系统PEU可以调节工作场所学习支持团队的PR与系统AU之间的关系。该结果还表明，用户对初始TR的适当性的理解越高，工作场所学习团队的PR对用户学习结果的影响就越高。

创意/价值

这项研究旨在调查工作场所学习中尚未探索的方面。本文通过首次研究工作场所学习支持团队的PR和适当的初始TR对在电子采购实施的背景下增强学习成果的影响做出了贡献。