Purpose

We explore how neoliberal logic has led to an erosion of social-welfare programs and pervades organizational structures and functions of a third-sector organization. Based upon fieldwork in a foodbank in the North-West of England, we discuss the impact of economic cuts upon organizational norms of the foodbank, and the intersection with the provision of charity support and personal relationships between the staff, volunteers and visitors.

Design/methodology/approach

This article analyses pervasiveness of neoliberalism on a foodbank and the impact this has on organizational norms and relationships found within the organization. It integrates themes of structural violence, neoliberal discourse in the charity sector, notions of (un)deservingness and appropriate of time.

Findings

Our research finds how a hostile environment transpires in a third-sector organization under increased economic and bureaucratic pressures and from this, organizational rules emerge that ignore the lived experiences of the people it serves. Herein, visitors must learn the organization's norms and garner relationships to be able to navigate the organization to successfully access essential resources.

Originality/value

The findings in this article will be of interest to academics researching poverty and organizational norms, professionals in the charity-sector and policy makers. Rules originating from economic and bureaucratic pressures can establish barriers to accessing essential material resources. It informs the pressures felt in balancing access to support services with personal timetables, and the need to include visitors' voices in establishing norms.

中文翻译：

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“我们会回到一个你真的不喜欢的系统！” 英国食品银行的组织规范和结构性暴力

目的

我们探讨了新自由主义逻辑如何导致社会福利计划受到侵蚀并渗透到第三部门组织的组织结构和职能中。基于英格兰西北部一家食品银行的实地调查，我们讨论了经济削减对食品银行组织规范的影响，以及提供慈善支持和员工、志愿者和访客之间的个人关系的交集。

设计/方法/方法

本文分析了新自由主义在食品银行的普遍性及其对组织内发现的组织规范和关系的影响。它整合了结构性暴力、慈善部门的新自由主义话语、（不）应得的概念和时间的适当性等主题。

发现

我们的研究发现，在日益增加的经济和官僚压力下，敌对环境如何在第三部门组织中发生，由此产生的组织规则忽视了它所服务的人的生活经历。在这里，访问者必须了解组织的规范并获得关系，才能在组织中导航以成功访问重要资源。

原创性/价值

本文的发现将对研究贫困和组织规范的学者、慈善部门的专业人士和政策制定者感兴趣。源于经济和官僚压力的规则可以为获取基本物质资源设置障碍。它说明了在平衡获得支持服务与个人时间表时所感受到的压力，以及在制定规范时包括访客的声音的必要性。