Purpose

The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition to this, the relationship between satisfaction and trust is studied. The study sample is the Indian population in Spain.

Design/methodology/approach

To achieve the objectives set, the questionnaire measuring each of the variables used in the study was carried out. A variance-based structural equation model, partial least squares (PLS), was used for statistical analysis of the data.

Findings

The results obtained have shown that the relations stress–satisfaction, anxiety–satisfaction and satisfaction–trust are accepted to be significant, whereas the relations stress–trust and anxiety–trust are rejected because they do not fulfill the minimum standards of significance.

Originality/value

This study is an important contribution in the academic literature because there are not many studies that analyze the variables of stress and anxiety in the context of marketing. In addition to this, the study sample is the Indian population resident in Spain, the population that is not studied in depth.

中文翻译：

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使用移动餐厅预订应用程序时的压力和焦虑如何影响用户的满意度和信任度

目的

本研究的主要目的是分析用户在使用移动应用程序预订餐厅时的压力和焦虑是否会影响他们对餐厅的信任和满意度。除此之外，还研究了满意度和信任之间的关系。研究样本是西班牙的印度人口。

设计/方法/方法

为了实现设定的目标，进行了测量研究中使用的每个变量的问卷调查。基于方差的结构方程模型，偏最小二乘法 (PLS)，用于数据的统计分析。

发现

获得的结果表明，压力-满足、焦虑-满意和满意-信任关系被认为是显着的，而压力-信任和焦虑-信任关系被拒绝，因为它们不满足显着性的最低标准。

原创性/价值

这项研究是学术文献中的一个重要贡献，因为在营销背景下分析压力和焦虑变量的研究并不多。除此之外，研究样本是居住在西班牙的印度人口，即未深入研究的人口。