Purpose

Facilities management (FM) has become a revolutionary profession, which adds value to the built environment. Compared to other industries, the development of the FM industry is at a preliminary stage owing to poor adaptation of digitalisation. Although FM procurement process has improved over time, it is still complex, inefficient and challenging with the lack of digital innovations. Blockchain technology has emerged as a revolutionary digital technology under “Procurement 4.0”. The purpose of this paper is to develop a framework that enables the effective use of blockchain technology for FM procurement process.

Design/methodology/approach

Data collection using interviews was performed in two stages adopting a mono method qualitative methodological choice using case studies and survey strategies. Template analysis and content analysis techniques were used to analyse the collected data.

Findings

Through the findings, main steps in the current FM process were identified. It was revealed, manual procurement has issues related to, efficiency, data security, communication and transparency. Similarly, e-procurement systems also have issues related to data security, poor integration and transparency. FM industry has identified the requirement of transforming into an advanced digitalised technology-based procurement system. This study revealed, blockchain features to overcome these issues and the application of blockchain technology in different steps of the procurement process through the developed framework.

Originality/value

The developed framework offers a solution for the future technological transformation of FM procurement using blockchain technology.

中文翻译：

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有效利用区块链技术进行设施管理采购流程

目的

设施管理 (FM) 已成为一项革命性的职业，可为建筑环境增加价值。与其他行业相比，调频行业的发展还处于起步阶段，原因是数字化适应能力较差。尽管 FM 采购流程随着时间的推移而有所改进，但由于缺乏数字创新，它仍然很复杂、效率低下且具有挑战性。区块链技术已成为“采购 4.0”下的革命性数字技术。本文的目的是开发一个框架，使区块链技术能够有效地用于 FM 采购流程。

设计/方法/方法

使用访谈的数据收集分两个阶段进行，采用单一方法定性方法选择，使用案例研究和调查策略。模板分析和内容分析技术用于分析收集的数据。

发现

通过调查结果，确定了当前 FM 流程的主要步骤。据透露，人工采购存在效率、数据安全、沟通和透明度等方面的问题。同样，电子采购系统也存在与数据安全、集成性差和透明度相关的问题。FM 行业已经确定了转变为先进的基于数字化技术的采购系统的要求。本研究揭示，区块链功能可以克服这些问题，并通过开发的框架将区块链技术应用到采购流程的不同步骤中。

原创性/价值

开发的框架为使用区块链技术的FM采购的未来技术转型提供了解决方案。