Purpose

The aim of this study is to examine the influence of workplace ostracism on deviant behaviour and testified the mediating roles of organisational identification, burnout and organisation-based self-esteem (OBSE) by using a parallel mediation model. Then, the moderating role of ingratiation in the interrelation between ostracism, the mediators and deviant behaviour is examined.

Design/methodology/approach

A survey questionnaire was used to collect data from nurses working in public sector hospitals in Pakistan. Nursing context is appropriate for the study because this occupation involves a greater extent of social interaction among peer nurses, doctors and administration in the provision of health services. A total of 417 nurses provided complete responses, and the study hypotheses were tested using the partial least squares structural equation modeling (PLS-SEM).

Findings

The study findings show that ostracism is positively related to deviant behaviour of nurses, indicating that workplace ostracism is an important predictor of deviant behaviour. Ostracised nurses experienced higher job burnouts and low OBSE as well as organisational identification. Results also show that ostracism promotes deviant behaviour by reducing OBSE and organisational identification. Moreover, results provide evidence that high ingratiation overcomes the detrimental effects of ostracism on both deviant behaviour and mediators.

Originality/value

The present study integrates the literature on ostracism and its attitudinal and behavioural outcomes and submits that ostracism negatively affects the attitudes of victims which in turn results in negative behavioural outcomes (i.e. deviant behaviour). This study also suggests ingratiation as a tactic to control the negative effects of ostracism.

中文翻译：

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护士之间的工作场所排斥和行为异常：平行中介模型

目的

这项研究的目的是检验工作场所排斥对异常行为的影响，并通过使用平行中介模型验证组织认同，倦怠和基于组织的自尊（OBSE）的中介作用。然后，考察了淫化在排斥，调解人和越轨行为之间的相互关系中的调节作用。

设计/方法/方法

调查问卷用于收集巴基斯坦公共部门医院工作的护士的数据。护理环境适合本研究，因为该职业在提供卫生服务时涉及同级护士，医生和行政管理人员之间更大程度的社会互动。共有417名护士提供了完整的答复，并使用偏最小二乘结构方程模型（PLS-SEM）对研究假设进行了检验。

发现

研究结果表明，排斥与护士的偏差行为呈正相关，表明工作场所的排斥是导致偏差行为的重要预测指标。被排斥的护士的工作倦怠程度较高，OBSE较低，并且组织认同感较高。结果还表明，排斥会通过减少OBSE和组织认同来促进越轨行为。此外，结果提供了证据，表明高度的灌输克服了排斥对越轨行为和调解人的不利影响。

创意/价值

本研究综合了关于排斥现象及其态度和行为结果的文献，并提出排斥现象对受害人的态度产生负面影响，进而导致负面的行为结果（即越轨行为）。这项研究还建议将淫化作为控制排斥的负面影响的一种策略。