Purpose

This paper contributes to the literature on performance management by offering an inside look at a collaborative process that worked to define outcomes in the field of personal social services. It asks if different kinds of trust and leadership have an effect on the outputs of a collaborative process that aims at defining outcomes.

Design/methodology/approach

The paper uses an exploratory case study based on mixed method analysis. Using a practitioner-researcher method, it first presents the collaborative process implemented to bring stakeholders together to define the desired outcomes. It then explores findings from a participants survey and focuses on the effect of different kinds of trust and leadership on the collaborative process outputs.

Findings

The findings show a unique collaborative effort aimed at defining outcomes in the field of personal social services. They reveal the importance of organizational trust to learning outputs and suggest the significance of “shared leadership”.

Research limitations/implications

Given the study's exploratory nature, the findings cannot be generalized to a larger population, but the study aimed at transferability. On a practical level, the findings can help mangers identify preferred conditions to implement collaborative initiatives aimed at performance measurement.

Originality/value

The paper contributes to the theoretical and empirical literature on performance management and collaborative governance. It pinpoints the importance of organizational trust and shared leadership as bridging mechanisms between participants in collaborative arrangements.

中文翻译：

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各种信任和领导对协作过程输出的影响：以以色列的个人社会服务为例

目的

本文通过提供内部协作过程的内部视图为绩效管理做出了贡献，该协作过程用于定义个人社会服务领域的成果。它询问不同种类的信任和领导是否会对旨在定义结果的协作过程的输出产生影响。

设计/方法/方法

本文使用了基于混合方法分析的探索性案例研究。它首先使用从业人员-研究人员的方法来介绍协作过程，以使利益相关者聚集在一起以定义所需的结果。然后，它探讨了参与者调查的结果，并重点研究了不同种类的信任和领导对协作过程输出的影响。

发现

调查结果显示了旨在定义个人社会服务领域成果的独特合作努力。他们揭示了组织信任对学习成果的重要性，并提出了“共同领导”的重要性。

研究局限/意义

考虑到研究的探索性质，研究结果不能推广到更大的人群，但是研究的目的是可转移性。从实际的角度来看，这些发现可以帮助管理人员确定实施绩效评估合作计划的首选条件。

创意/价值

本文为有关绩效管理和协作治理的理论和经验文献做出了贡献。它明确了组织信任和共享领导作为协作安排参与者之间的桥梁机制的重要性。