Purpose

This paper aims to investigate how the students perceive the cleaning of the university, from an in-house and outsourced perspective.

Design/methodology/approach

This research is based on a survey conducted in the different university buildings with a total of 240 students. The survey was then analysed through an ordinal regression.

Findings

The ordinal regression indicates a statistically significant result were student are more satisfied with the cleaning performed by the outsourced service provider.

Research limitations/implications

The research in this paper is limited to one Swedish university. But, the overall strategies for how to organise the cleaning service at the university do address all universities. However, the research is limited and more research has to be performed.

Practical implications

The insight the paper provides regarding how the students perceive the cleaning service at the university gives direct implications to university in relation to how to consider the cleaning service as an important factor.

Originality/value

It provides the first study from a student perspective on the question of cleaning of the university, when previous studies have indicated cleaning as an important function not least to student’s performance and academic results.

中文翻译：

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谁应该清理大学？从学生的角度看内部外包决策

目的

本文旨在从内部和外包的角度调查学生如何看待大学的清洁工作。

设计/方法/方法

本研究基于在不同大学建筑中对 240 名学生进行的调查。然后通过有序回归分析调查。

发现

有序回归表明统计显着的结果是学生对外包服务提供商执行的清洁更满意。

研究限制/影响

本文的研究仅限于一所瑞典大学。但是，如何在大学组织清洁服务的总体策略确实适用于所有大学。然而，研究是有限的，必须进行更多的研究。

实际影响

该论文提供的有关学生如何看待大学清洁服务的见解对大学如何将清洁服务视为重要因素有直接影响。

原创性/价值

它从学生的角度对大学的清洁问题进行了首次研究，此前的研究表明，清洁对学生的表现和学业成绩至关重要。