Purpose

Given the complexity of a post-conflict environment, the restaurant sector needs to be analyzed not just from the economic perspective. This paper aims to identify the diverse macroenvironmental and managerial factors underlying restaurant failures in Lebanon. The authors hope that this effort may help increasing restaurant success rates in other post-conflict settings.

Design/methodology/approach

The aim of this paper is to explain how macroenvironmental pressures influence the restaurant business and which managerial factors are most critical in a post-conflict context. The authors adopted a qualitative method by conducting face-to-face, semi-structured interviews.

Findings

The findings show that restaurant failures in a competitive and uncertain post-conflict environment were caused mainly by a snowball of internal organizational factors related to bad management, poor human resource management policies, inefficiency and fraud. Internal organizational factors can all be associated with human mistakes and bad decisions, including excessive initial investment, expensive decoration, inability to manage monthly expenses, bad communication and market research.

Originality/value

This study contributes to the literature regarding restaurant failures in post-conflict regions and presents results that are expected to help managers in family- and non-family-owned businesses to enhance their decision-making process.

中文翻译：

---

冲突后贝鲁特的餐厅倒闭：宏观环境和管理不善

目的

鉴于冲突后环境的复杂性，餐饮业不仅需要从经济角度进行分析。本文旨在确定黎巴嫩餐馆倒闭的各种宏观环境和管理因素。作者希望这项努力可能有助于提高其他冲突后环境中的餐厅成功率。

设计/方法/方法

本文的目的是解释宏观环境压力如何影响餐饮业，以及哪些管理因素在冲突后环境中最为关键。作者采用了定性方法，进行了面对面的半结构化访谈。

发现

研究结果表明，在竞争激烈且不确定的冲突后环境中，餐厅倒闭主要是由与管理不善、人力资源管理政策不善、效率低下和欺诈相关的内部组织因素滚雪球造成的。内部组织因素都可能与人为错误和错误决策有关，包括过多的初始投资、昂贵的装修、无法管理每月开支、糟糕的沟通和市场调查。

原创性/价值

本研究为有关冲突后地区餐馆倒闭的文献提供了帮助，并提出了有望帮助家族企业和非家族企业的管理者加强决策过程的结果。