Purpose

This paper explores how resilience may mitigate the impacts of a crisis and at the same time foster business excellence. Additionally, it seeks to analyze the role of HR department (HRD) in cultivating resilience and crisis awareness.

Design/methodology/approach

In order for the authors to assess their hypotheses, a research model was conceptualized and tested by conducting an empirical study in Greek organizations that enlist the largest number of employees in Greece, belonging to various corporate sectors. Following the review of the relevant literature on resilience, business excellence and crisis management (CM), the research model and research hypotheses are presented.

Findings

The empirical section illustrates the statistical analysis of the collected data and the test of the research hypotheses. The authors managed to validate their research hypotheses through the research. The research demonstrated that promoting resilience and crisis awareness in a business excellence environment can reinforce the role of HRD aiming to overcome crises.

Practical implications

Following the research findings, the implications for managers and organizations are presented alongside with the research limitations. Managers and HRDs can review their mindset towards resilience. Thus, they may reevaluate their CM plans and processes according to the research findings.

Originality/value

The extended literature review proved that limited studies deal with the contribution of resilience regarding CM and business excellence. The originality of the present is to promote the cultivation of resilience in line with a high level of acquaintance with CM procedures to the dynamic role of HRD in terms of CM.

中文翻译：

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人力资源专业人员培养适应力和危机意识，以实现卓越的商业环境

目的

本文探讨了弹性如何减轻危机的影响，同时促进卓越业务。此外，它还试图分析人力资源部门 (HRD) 在培养复原力和危机意识方面的作用。

设计/方法/方法

为了让作者评估他们的假设，通过在希腊组织中进行实证研究来概念化和测试一个研究模型，这些组织在希腊招募了最多的员工，属于各个公司部门。在回顾弹性、卓越业务和危机管理 (CM) 的相关文献之后，提出了研究模型和研究假设。

发现

实证部分说明了对收集到的数据的统计分析和研究假设的检验。作者设法通过研究验证了他们的研究假设。研究表明，在卓越的商业环境中提高韧性和危机意识可以加强人力资源开发旨在克服危机的作用。

实际影响

根据研究结果，对管理者和组织的影响与研究局限性一起呈现。经理和 HRD 可以审查他们对弹性的心态。因此，他们可以根据研究结果重新评估他们的 CM 计划和流程。

原创性/价值

扩展的文献综述证明，有限的研究涉及弹性对 CM 和卓越业务的贡献。本次的独创性是根据对CM程序的高度熟悉来促进适应力的培养，以发挥HRD在CM方面的动态作用。