Purpose

This paper aims to share the activities of library services in the new-normal era. The paper describes libraries’ circumstances since their reopening in early June 2020. Furthermore, it provides details on how libraries have adopted several most appropriate practices changing physical to online services.

Design/methodology/approach

This paper describes various university library services in Indonesia in the new-normal era by using literature and documentary reviews as the approaches. The data were primarily collected from webpages, blogs, social media, newsletters and specific journals organized by university libraries. The survey was carried out by involving 126 university librarians incorporated in the University Libraries Forum. It highlighted the current conditions of university libraries and the most appropriate practices of library services in the new-normal era.

Findings

The most appropriate practices of university library services in the new-normal era are provided. Libraries in Indonesia have experienced a service transformation implementing the COVID-19 health protocols. Likewise, almost all university library services became virtual. Accordingly, there were several challenges faced by librarians and users in carrying out virtual activities in the library.

Originality/value

This paper provides a great value for libraries in responding to COVID-19 and those starting to reopen. It reveals the most appropriate library service practices and challenges in the new-normal era, which are useful for current and future insight development.

中文翻译：

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印度尼西亚的新常态和图书馆服务：以大学图书馆为例

目的

本文旨在分享新常态下图书馆服务的活动。本文介绍了自2020年6月初重新开放以来图书馆的情况。此外，它还详细介绍了图书馆如何采用几种最适当的做法，将物理服务转换为在线服务。

设计/方法/方法

本文以文献和文献综述为研究手段，介绍了新常态时期印度尼西亚的各种大学图书馆服务。数据主要是从大学图书馆组织的网页，博客，社交媒体，新闻通讯和特定期刊中收集的。这项调查是由126位纳入大学图书馆论坛的大学图书馆员进行的。它强调了新常态时代大学图书馆的现状和最适当的图书馆服务实践。

发现

提供了新常态下最合适的大学图书馆服务实践。印度尼西亚的图书馆已经经历了实现COVID-19健康协议的服务转换。同样，几乎所有的大学图书馆服务都是虚拟的。因此，图书馆员和用户在图书馆进行虚拟活动时面临着一些挑战。

创意/价值

本文为图书馆响应COVID-19以及开始重新开放的图书馆提供了巨大的价值。它揭示了新常态时代最合适的图书馆服务实践和挑战，这些对于当前和未来的见解开发很有用。