Purpose

The purpose of this paper is to provide an exploratory understanding of the impact of social support on job stress of shift working mothers in Macao casinos.

Design/methodology/approach

A qualitative research method was adopted in this study. A snowball sampling strategy was used to recruit participants, and in-depth semi-structured interviews were conducted on participants from different casinos of six Macao gaming operators.

Findings

The paper found out that emotional and instrumental supports from families and friends are the most important social support for shift working mothers to cope with their job stress in casinos.

Research limitations/implications

A qualitative method may lead to a misinterpretation or ignorance of key information due to the researcher bias. The snowball sampling strategy may lead to a biased sample which may not represent the entire population.

Originality/value

The understanding of what types of social support that shift working mothers appreciate and need the most may provide managerial implications for casino operators for a better support to their female employees.

中文翻译：

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社会支持对轮班妈妈工作压力的影响——以澳门赌场员工为例

目的

本文旨在探讨社会支持对澳门赌场轮班工作母亲工作压力的影响。

设计/方法/方法

本研究采用定性研究方法。采用滚雪球抽样策略招募参与者，并对来自澳门六家博彩运营商不同赌场的参与者进行深度半结构化访谈。

发现

该论文发现，来自家人和朋友的情感和工具性支持是轮班工作母亲应对赌场工作压力的最重要的社会支持。

研究限制/影响

由于研究人员的偏见，定性方法可能会导致对关键信息的误解或无知。雪球抽样策略可能会导致样本有偏差，可能无法代表整个人口。

原创性/价值

了解轮班工作的母亲最欣赏和最需要哪些类型的社会支持可能会为赌场运营商提供管理影响，以更好地支持其女性员工。