Purpose

A sudden shift of work from the office to home amid global lockdown demands exploration of factors that facilitate or obstruct remote working and their impact on practical and psychological outcomes for the employee when individual mandatorily telecommutes full-time with no prior experience of the same. Based on job demands and resources model (JD-R), the present study explores the role of certain job demands and resources on negative and positive outcomes through mediating role of strain and well-being, respectively.

Design/methodology/approach

A data sample of 371 IT sector employees was collected and confirmatory factor analysis model was run to assess the model fit indices, convergent and divergent validities of the data. While proposed hypotheses of the study were tested using structural equations modeling (SEM) technique.

Findings

It was found that workload pressure, task interdependence, professional isolation and family interference in work lead to exhaustion and further stress, whereas the presence of autonomy and schedule flexibility and sufficient technology resources improve employee work-life balance and further better productivity and performance and job satisfaction. Improved well-being was also found to reduce stress for full-time telecommuters.

Practical implications

This study provides implications that will help in doing away with exhaustion and stress for employees and ensure business continuity in emergencies like COVID-19 pandemic.

Originality/value

There are no past instances of mandatory full-time telecommuting arrangement by organizations, and researchers never had the opportunity to study it. This research, based on the JD-R model provides for the first time empirical insights into the experiences of mandatory full-time telecommuting during COVID-19 induced lockdown.

中文翻译：

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COVID-19 期间的工作：评估工作需求和资源对员工实际和心理结果的影响

目的

在全球封锁期间，工作突然从办公室转移到家里，需要探索促进或阻碍远程工作的因素及其对员工实际和心理结果的影响，当个人强制全职远程办公而没有相同的经验时。本研究基于工作需求和资源模型（JD-R），分别通过压力和幸福感的中介作用探讨了某些工作需求和资源对消极和积极结果的作用。

设计/方法/方法

收集了 371 名 IT 部门员工的数据样本，并运行验证性因子分析模型来评估模型拟合指数、数据的收敛和发散有效性。虽然使用结构方程建模 (SEM) 技术对研究提出的假设进行了测试。

发现

研究发现，工作中的工作量压力、任务相互依赖、职业孤立和家庭干扰导致精疲力竭和进一步的压力，而自主权和日程安排灵活性的存在以及充足的技术资源可以改善员工工作与生活的平衡，并进一步提高生产力和绩效和工作。满意。还发现改善福祉可以减轻全职远程办公人员的压力。

实际影响

这项研究提供的意义将有助于消除员工的疲惫和压力，并确保在 COVID-19 大流行等紧急情况下的业务连续性。

原创性/价值

过去没有组织强制安排全职远程办公的实例，研究人员也从未有机会研究它。这项基于 JD-R 模型的研究首次提供了对 COVID-19 导致的锁定期间强制全职远程办公体验的实证见解。