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Disintermediation in medical tourism through blockchain technology: an analysis using value-focused thinking approach
Information Technology & Tourism ( IF 6.093 ) Pub Date : 2020-05-25 , DOI: 10.1007/s40558-020-00180-4
Jay Parekh , Azain Jaffer , Urvi Bhanushali , Shekhar Shukla

Medical tourism (MT) is a promising industry that has shown significant growth in the past few decades. Patients often travel abroad to seek treatment, conventional and otherwise due to a myriad of reasons. The reasons include but are not limited to rising costs in their home country, experimental treatments only available abroad or better standards of care. However, MT has also created room for intermediaries to grow. These intermediaries are known as medical tourism facilitators (MTF), and as the name suggests, they provide patients services to make their experience easier and more convenient. MTFs often under deliver on their claims to the detriment of the patient. Given the varying legal jurisdiction, the sensitive nature of the healthcare process, and the arduous process of seeking and claiming settlements, most medical tourists are unlikely to pursue cases where they have been cheated. To understand the system of MT and the key issues faced by stakeholders, we used Value Focussed Thinking (VFT). VFT assists to arrive at the fundamental objectives that need to be addressed for mitigating these problems of MT. Based on the findings of VFT; we present a linkage or equivalence between the fundamental objectives for mitigating the problems of MT through Blockchain Technology. We present our findings on how Blockchain Technology can assist to increase disintermediation, transparency, and trust by bringing in aspects of optimizing time and efforts; optimizing expense required to settle disputes, automating disbursement of payments and enforcing mutually accepted agreements among other benefits.



中文翻译:

通过区块链技术进行医疗旅游业的去中介化:使用以价值为中心的思维方法进行的分析

医疗旅游(MT)是一个有前途的行业,在过去的几十年中已显示出显着的增长。患者经常出国寻求治疗,这是常规的或其他各种原因造成的。原因包括但不限于本国成本上升,只能在国外获得的实验性治疗或更好的护理标准。但是,MT还为中介机构创造了成长空间。这些中介机构被称为医疗旅游服务商(MTF),顾名思义,它们为患者提供服务,使他们的体验更轻松,更便捷。MTF常常不履行其对患者不利的主张。鉴于法律管辖权各不相同,医疗过程的敏感性以及寻求和要求和解的艰巨过程,大多数医疗游客不太可能追求被骗的情况。为了了解MT的系统和利益相关者面临的关键问题,我们使用了“价值聚焦思维”(VFT)。VFT有助于达成缓解MT的这些问题需要解决的基本目标。基于VFT的发现;我们提出了通过区块链技术缓解MT问题的基本目标之间的联系或等同关系。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。为了了解MT的系统和利益相关者面临的关键问题,我们使用了“价值聚焦思维”(VFT)。VFT有助于达成缓解MT的这些问题需要解决的基本目标。基于VFT的发现;我们提出了通过区块链技术缓解MT问题的基本目标之间的联系或等同关系。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。为了了解MT的系统和利益相关者面临的关键问题,我们使用了“价值聚焦思维”(VFT)。VFT有助于达成缓解MT的这些问题需要解决的基本目标。基于VFT的发现;我们提出了通过区块链技术缓解MT问题的基本目标之间的联系或等同关系。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。VFT有助于达成缓解MT的这些问题需要解决的基本目标。基于VFT的发现;我们提出了通过区块链技术缓解MT问题的基本目标之间的联系或等同关系。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。VFT有助于达成缓解MT的这些问题需要解决的基本目标。基于VFT的发现;我们提出了通过区块链技术缓解MT问题的基本目标之间的联系或等同关系。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。我们将介绍关于区块链技术如何通过引入优化时间和精力方面来协助增加去中介性,透明度和信任度的发现;优化解决争端所需的费用,自动进行支付,并执行相互接受的协议以及其他好处。

更新日期:2020-05-25
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