The viewpoint discusses the impact of blockchain technology adoption on tourism. We highlight a gap in the tourism management literature. Based on a number of published works and the few implementations existing in the tourism domain we critically reflect on the ability to capture benefits, and to enhance the effectiveness of this technology. Starting with a description, often missing, of the basic architecture and functioning mechanisms of a blockchain system we discuss potential drivers and drawbacks of its adoption in the tourism domain, highlighting the managerial implications of its use. Given the gap in tourism management literature, we also suggest possible research directions for better understanding and evaluating the applicability in tourism and hospitality.

该观点讨论了采用区块链技术对旅游业的影响。我们着重指出旅游管理文献中的空白。基于大量已发表的作品和旅游领域中现有的一些实现，我们批判性地反映了获取利益和增强该技术有效性的能力。从对区块链系统的基本架构和功能机制的描述（通常是缺失的）开始，我们讨论了其在旅游领域中应用的潜在驱动因素和弊端，突出了其使用的管理意义。考虑到旅游管理文献中的空白，我们还建议了可能的研究方向，以更好地理解和评估旅游和酒店业的适用性。