This study aims to examine the associations between employee voice, job satisfaction and intention to leave. In addition, it investigates the moderating role of employee gender on the link between job satisfaction and intention to leave. Using structural equation modelling, and based on a sample of 551 travel agency employees in Egypt, the results show that employee voice is a key predictor of employees’ intention to leave. Furthermore, it has been found that employee voice has a higher association with job satisfaction for male employees, while the association between job satisfaction and intention to leave is almost identical between males and females. The findings hold significant implications for theory and practice. Theoretically, the study makes a valuable contribution to the body of knowledge focusing on employee voice in the tourism industry. Practically, the findings help travel agency managers improve employee voice practices, which, given the tourism industry’s reputation for high turnover and poor job security, is critical in achieving greater job stability and employee retention. Among other recommendations, one of the most important proffered by this study is for tourism businesses to improve job satisfaction by increasing the communication flow between managers and employees.

这项研究旨在检查员工的声音，工作满意度和离职意向之间的关联。此外，它还研究了员工性别在工作满意度和离职意向之间的调节作用。使用结构方程模型，并基于埃及551个旅行社员工的样本，结果表明，员工的心声是员工离职意愿的关键预测指标。此外，已经发现，对于男性雇员，员工的声音与工作满意度具有更高的关联，而在男性和女性之间，工作满意度与离职意向之间的关联几乎相同。这些发现对理论和实践具有重要意义。从理论上讲 该研究为旅游业中注重员工心声的知识体系做出了宝贵贡献。实际上，这些发现有助于旅行社经理改善员工的言语举止，鉴于旅游业的高营业额和较差的工作安全性而闻名，这对于实现更高的工作稳定性和员工留任率至关重要。在其他建议中，这项研究最重要的建议之一是，通过增加经理与员工之间的沟通流程，旅游企业可以提高工作满意度。