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Cultural intelligence as an enabler of cross-cultural adjustment in the context of intra-national diversity
International Journal of Cross Cultural Management ( IF 2.0 ) Pub Date : 2021-03-03 , DOI: 10.1177/1470595821995857
Raavee Kadam 1 , Srinivasa A Rao 2 , Waheed K Abdul 3 , Shazi S Jabeen 1
Affiliation  

Job transfers within the country can lead to adjustment issues, similar to what expatriates face, especially in the case of highly diverse countries, where a host of sub-cultures exist with distinct cultural practices within a single national culture. Intra-national variations in terms of language, ethnicity, food, clothing, economic development, geographic regions or urban-rural differences can be as significant as cross-cultural differences and cause barriers to social integration. Thus, it becomes important to equip employees with cross-cultural capabilities when they are deployed to a culturally distinct part of the country. The purpose of this study is to investigate the role of cultural intelligence (CQ) as a critical capability that can enable the cross-cultural adjustment (CCA) of employees in a domestic context. Participants of this study consisted of employees from the information technology sector of India, who were transferred to a different state within the country in the past 1-month. They were further categorized into those working in culturally homogenous versus heterogeneous environments. Data were gathered using a structured questionnaire. The hypotheses under study were tested using structural equation modeling. The results indicated that CQ enabled the adjustment of employees within the domestic context. Furthermore, the CQ-CCA relationship was found to be positively moderated by intra-national diversity. While the ability of CQ to predict outcomes in cross-cultural scenarios has already been explored in employee mobility literature, this paper addresses the issues of intra-national diversity and domestic adjustment within the CQ framework, and establishes the usefulness of CQ to overcome the challenges put forth by intra-national differences and within-country cultural variations.



中文翻译:

在国家内部多样性的背景下,文化智能可以促进跨文化调整

该国内部的工作转移可能会导致调整问题,这与外派人员面临的情况类似,尤其是在高度多样化的国家中,那里存在着许多亚文化,而在同一民族文化中却存在着截然不同的文化习俗。国家间在语言,种族,饮食,衣着,经济发展,地理区域或城乡差异方面的差异可能与跨文化差异一样重要,并给社会融合造成障碍。因此,当员工被部署到该国文化上不同的地区时,使其具备跨文化能力就变得很重要。这项研究的目的是调查文化情报(CQ)作为一项关键功能的作用,该能力可以使员工在家庭环境中进行跨文化调整(CCA)。这项研究的参与者包括来自印度信息技术领域的员工,这些员工在过去的1个月内被转移到该国的其他州。他们被进一步分类为在文化同质和异质环境中工作的人。使用结构化问卷收集数据。使用结构方程模型对所研究的假设进行了检验。结果表明,CQ能够在国内范围内调整员工。此外,发现CQ-CCA关系受到国家内部多样性的积极影响。虽然在员工流动性文献中已经探讨了CQ预测跨文化情景中的结果的能力,但本文还是探讨了CQ框架内的国家内部多样性和国内调整问题,

更新日期:2021-03-15
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